Medical Centre Operations Coordinator

Capita; Enniskillen; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days’ holiday (rising to 27)

Volunteer day for charity partners

Company pension

Headspace app access

Cycle to work scheme

Life assurance

Job summary

Capita in Enniskillen is seeking a Medical Centre Administrator to manage daily operations, greet customers, and assist with forms. You will prepare rooms, enter data accurately, and liaise via phone and email with internal and external contacts.

Occasional travel to other sites may be required. The role emphasizes excellent customer service, strong IT skills, and the ability to work under pressure while maintaining attention to detail.

Qualifications

• Previous experience in an administrative / customer facing role.
• Knowledge and experience of MS Office applications.
• Excellent Customer Service skills – including telephone skills.
• Ability to gather relevant information from customers.
• Superb organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Great attention to detail with the ability to multi-task.
• Excellent documentation, communication, and IT skills.

Responsibilities

• Run daily operations in the Medical Examination Centre.
• Meet and greet all customers and stakeholders.
• Assist customers with completion of forms such as expense claims.
• Prepare medical rooms and equipment, ensuring they are ready for the Medical Practitioner and customers.
• Update and maintain records by use of computer system and accurately capture and enter data on to the relevant systems.
• Regular telephone/email liaison with MSC - respond to all contacts from both internal & external customers made via all the available channels.
• Provide cover at our other medical examination centres within the region.
• Achieve customer and client KPI targets in relation to all contacts.
• Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.

Skills

Customer service

Communication

Organization

Data gathering

Pressure handling

Attention to detail

Documentation

IT skills

Tools

MS Office

Job description

Capita in Enniskillen is seeking a Medical Centre Administrator to manage daily operations, greet customers, and assist with forms. You will prepare rooms, enter data accurately, and liaise via phone and email with internal and external contacts.

Occasional travel to other sites may be required. The role emphasizes excellent customer service, strong IT skills, and the ability to work under pressure while maintaining attention to detail.