Medical Administrator

Baddeley Green Surgery; Tunstall; On-site; GBP 14,000 - 19,000; Part time

Job summary

Baddeley Green Surgery is seeking a part-time Medical Administrator to support our clinical team. You will work 25–30 hours per week with cover until 6:30pm for sickness and holiday absence, in a busy GP surgery environment.

The ideal candidate has Primary Care experience, a proactive, motivated approach, and strong admin and receptionist skills. You will handle appointments, patient queries, and information requests, ensuring confidentiality and efficient service.

Qualifications

• Experience in Primary Care or GP settings is essential.
• Pro-active, enthusiastic and self-motivated attitude.
• Experience in general administration duties.
• Experience in front desk reception or customer service roles.
• Able to greet patients and direct them, handle calls and book appointments.
• Familiar with NHS information governance and patient confidentiality.

Responsibilities

• Greet and direct patients in person and by phone.
• Operate the appointment system and book appointments.
• Refer patients and process consent or information forms as needed.
• Scan and code patient-related documents to healthcare records.
• Manage patient information requests (SAR, insurance, DVLA, etc.).
• Support the secretarial team with admin tasks and data entry.
• Maintain accurate and up-to-date patient records.
• Attend Covid-19 vaccination clinics and assist patients with queries.

Skills

General administration

Reception duties

Customer service

Telephone handling

Data entry

Information governance

Job description

PLEASE NOTE THIS IS A SURGERY BASED ROLE NOT A HYBRID OR REMOTE ROLE An exciting opportunity has arisen at Baddeley Green Surgery for a part-time Medical Administrator, working 25 to 30 hours per week with cover until 6:30pm for sickness and holiday absence. We are looking for someone who has experience in Primary Care who is pro-active, enthusiastic self-motivated with experience in dealing with general administration duties, general public face to face and via telephone, who has working in a previous reception or customer service role. To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, referring patients, scanning and processing of information, completing basic non-opinion forms for the GP to approve and sign including Insurance Forms, Benefit Forms, PIP forms, DVLA, Gun Licences etc and assisting patient's general enquiries as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Attendance at the Covid 19 vaccination clinics, dealing with patient queries regarding the Covid 19 vaccinations. To provide effective high quality and responsive care appropriate and timely within a safe environment to meet the needs of our registered patients without restriction or discrimination, adhering to information governance regulations at all times. To ensure all staff both clinical and non-clinical are aware and up to date with all relevant training for their roles, to ensure safe delivery of services to patients.

• Patient recalls
• Carry out system searches as requested
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Scanning and coding of patient related documentation and attaching scanned documents to patients healthcare records
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Action direct requests for information i.e. SAR, Insurance/Solicitors letters and DVLA forms to the appropriate personnel
• Action incoming emails/tasks as necessary in support of the secretarial team
• Manage all queries as necessary in an efficient manner
• Data input with attention to detail
• Action incoming emails and online triage when necessary
• Support reception staff making patients appointments
• Dealing with medical records regarding Social Services and Safeguarding requests
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Summarising and Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance/solicitors letters, DVLA, PIP and Benefit forms and DVLA forms etc
• General administration duties, eg photocopying, filing, shredding etc
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general tasks as requested
• Dealing with patients Covid 19 Vaccination queries
• Attendance and duties required at the Covid Vaccination Clinic
• Updating and reviewing practice policies and procedures
• Searches and duties to support the Practice Manager
• Undertaking Fire Alarm Testing and Water Analysis in accordance with the Legionnaires requirements
• NHS App Ambassador