Medical Administrator

NHS Jobs; Stoke-on-Trent; On-site; GBP 20,000 - 26,000; Full time

Job summary

NHS Jobs in Stoke-on-Trent is seeking an administrator to support clinical and reception teams with a broad range of duties. The role involves handling patient recalls, processing appointments, and managing queries across teams, with attention to accurate data entry and records management.

You will assist with scanning, documentation, and responding to requests from patients and external agencies, while upholding privacy and safeguarding protocols in a busy primary care setting.

Responsibilities

• a. Patient recalls
• b. Carry out system searches as requested
• c. Initiating contact with and responding to, requests from patients, team members and external agencies
• d. Scanning and coding of patient related documentation and attaching scanned documents to patients' healthcare records
• e. Process personal, telephone and e-requests for appointments
• f. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• g. Action direct requests for information i.e. SAR, Insurance/Solicitors letters and DVLA forms to the appropriate personnel
• h. Action incoming emails/tasks as necessary in support of the secretarial team
• i. Manage all queries as necessary in an efficient manner
• j. Data input with attention to detail
• k. Action incoming emails and online triage when necessary
• l. Support reception staff making patients appointments
• m. Dealing with medical records regarding Social Services and Safeguarding requests
• n. Photocopy documentation as required
• o. Data entry of new and temporary registrations and relevant patient information as required
• p. Summarising and Input data into the patients healthcare records as necessary
• q. Direct requests for information i.e. SAR, insurance/solicitors letters, DVLA, PIP and Benefit forms and DVLA forms etc
• r. General administration duties, eg photocopying, filing, shredding etc
• s. Maintain a clean, tidy, effective working area at all times
• t. Support all clinical staff with general tasks as requested
• u. Dealing with patients Covid 19 Vaccination queries
• v. Attendance and duties required at the Covid Vaccination Clinic
• w. Updating and reviewing practice policies and procedures
• x. Searches and duties to support the Practice Manager
• y. Undertaking Fire Alarm Testing and Water Analysis in accordance with the Legionnaires requirements
• z. NHS App Ambassador

Job description

• a. Patient recalls
• b. Carry out system searches as requested
• c. Initiating contact with and responding to, requests from patients, team members and external agencies
• d. Scanning and coding of patient related documentation and attaching scanned documents to patients healthcare records
• e. Process personal, telephone and e-requests for appointments
• f. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• g. Action direct requests for information i.e. SAR, Insurance/Solicitors letters and DVLA forms to the appropriate personnel
• h. Action incoming emails/tasks as necessary in support of the secretarial team
• i. Manage all queries as necessary in an efficient manner
• j. Data input with attention to detail
• k. Action incoming emails and online triage when necessary
• l. Support reception staff making patients appointments
• m. Dealing with medical records regarding Social Services and Safeguarding requests
• n. Photocopy documentation as required
• o. Data entry of new and temporary registrations and relevant patient information as required
• p. Summarising and Input data into the patients healthcare records as necessary
• q. Direct requests for information i.e. SAR, insurance/solicitors letters, DVLA, PIP and Benefit forms and DVLA forms etc
• r. General administration duties, eg photocopying, filing, shredding etc
• s. Maintain a clean, tidy, effective working area at all times
• t. Support all clinical staff with general tasks as requested
• u. Dealing with patients Covid 19 Vaccination queries
• v. Attendance and duties required at the Covid Vaccination Clinic
• w. Updating and reviewing practice policies and procedures
• x. Searches and duties to support the Practice Manager
• y. Undertaking Fire Alarm Testing and Water Analysis in accordance with the Legionnaires requirements
• z. NHS App Ambassador