Medical Administator

NHS Jobs; Hebburn; On-site; GBP 20,000 - 28,000; Full time

Job summary

NHS Jobs is seeking a Medical Administrator to support health services through comprehensive administrative duties in a general practice setting. The role involves handling patient records, appointments, triage, and correspondence with external agencies to ensure smooth operational workflows.

Responsibilities include coding clinical data, drafting letters, and contributing to audits, governance, and staff coverage.

Responsibilities

• Accurately detail information on patients records within the clinical system.
• Maintain and monitor the practice appointment system.
• Process personal, telephone, and electronic appointment requests.
• Assist with triage administration.
• Answer calls, transfer when needed, and handle requests appropriately.
• Signpost patients to the correct service.
• Input data into patient healthcare records as required.
• Code clinical information using SNOMED CT and related coding systems.
• Draft, type, and process medical letters and reports within required timescales.
• Manage queries efficiently and handle information requests.
• Be an integrated member of the general practice team.
• Support clinical staff with general admin tasks.
• Participate in audits and contribute to governance.
• Attend annual appraisals to review objectives.
• Participate in audits as directed and local initiatives to enhance service delivery.
• Provide cover during staff absences and complete opening/closing procedures.
• Support and participate in shared learning.

Job description

The following are the core responsibilities of the Medical Administrator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Core responsibilities

• Accurately detail information on patients records within the clinical system.
• Maintain and monitor the practice appointment system.
• Process personal, telephone, and electronic requests for appointments.
• Assist with total triage administration.
• Answer incoming phone calls, transferring calls or dealing with callers requests appropriately.
• Signpost patients to the correct service.
• Initiate contact with, and respond to, requests from patients, team members, and external agencies.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information.
• Input data into patients healthcare records as necessary.
• Accurately code clinical information using SNOMED CT and other relevant coding systems.
• Draft, type, and process medical letters, reports, and associated documentation within required timescales.
• Direct requests for information, e.g., DSAR, insurance/solicitor letters, DVLA forms.
• Manage all queries efficiently.
• Carry out system searches as requested.
• Support all clinical staff with general administrative tasks as requested.
• Undertake a broad spectrum of administrative duties commensurate with the role.
• Be an integral part of the general practice team.
• Act as a chaperone as required.
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.
• Support in the delivery of enhanced services and other service requirements.
• Undertake all mandatory training and induction programmes.
• Contribute to and embrace the spectrum of clinical governance.
• Maintain a clean, tidy, effective working area at all times.
• Attend a formal appraisal with their manager at least every 12 months; progress against objectives is reviewed regularly.
• Provide cover for administrative, reception, and secretarial duties during staff absences.
• Deal with prescription and medication management requests.
• Action incoming emails and correspondence in a timely manner.
• Scan patient-related documentation and attach scanned documents to patients healthcare records.
• Participate in local initiatives to enhance service delivery and patient care.
• Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Support and participate in shared learning activities.
• Liaise with external agencies, including hospitals and community services, ensuring referrals and correspondence are processed efficiently.
• Maintain an accurate referrals database and process referrals via the Electronic Referral System (ERS).
• Conduct clinical system searches and code data accurately using SNOMED CT.
• Welcome patients and visitors to the organisation and direct requests appropriately.
• Participate in audits as directed to support service quality and governance.
• Complete opening and closing procedures according to the duty rota.

Wider responsibilities

• Participate in any audits as directed Participate in local initiatives to enhance service delivery and patient care Support and participate in shared learning Complete opening and closing procedures in accordance with the duty rota Providing cover during staff absences