Maximo Data & Support Analyst — MAS 9 (Hybrid)

Serco; Portsmouth; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Flexible working

Pension 6%

Diversity and inclusion

Discounts

Employee assistance programme

Career development training

Safe and supportive culture

Job summary

Serco is seeking a Maximo Data & Support Analyst to join our DMS NG (Maritime Services) team on a hybrid, UK-based contract. With MAS 9, you’ll help build a resilient Maximo service and support data governance from the ground up.

You’ll triage Maximo support requests, validate data amendments, investigate discrepancies and assist with development work, audits and training across stakeholders. Applicants must have right to work in the UK.

Qualifications

• Experience administering data in an asset/work management system, ideally IBM Maximo.
• Understanding how asset, location, work order and job plan data fit together.
• Confidence using SQL to query and validate data.
• Strong attention to detail and a calm, methodical approach to a varied workload.
• Good communication skills to explain technical issues to non-technical colleagues.

Responsibilities

• Be the first point of contact for Maximo support requests and triage by priority.
• Process and validate data amendments across assets, locations, job plans and work orders.
• Investigate data discrepancies and escalate complex configuration issues.
• Carry out routine system housekeeping and user access checks.
• Identify root causes of poor data and implement corrective actions.
• Support front-line Maximo development and deputise for the Maximo Developer.
• Lead on audit requests and keep records of amendments and resolutions.
• Train and guide users and document workflows.

Skills

Maximo data

SQL queries

Asset management

Communication skills

Tools

IBM Maximo MAS 9

Job description

Serco is seeking a Maximo Data & Support Analyst to join our DMS NG (Maritime Services) team on a hybrid, UK-based contract. With MAS 9, you’ll help build a resilient Maximo service and support data governance from the ground up.

You’ll triage Maximo support requests, validate data amendments, investigate discrepancies and assist with development work, audits and training across stakeholders. Applicants must have right to work in the UK.