Maximo Data & Support Analyst

Serco Limited; Portsmouth; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible working

Pension 6%

Professional development

Employee discounts

Health & wellbeing support

Job summary

Serco Limited is seeking a Maximo Data & Support Analyst to join the team supporting IBM Maximo Application Suite (MAS 9) on the DMS NG contract. This hybrid, home-based role includes ad-hoc travel and a permanent, full-time position.

You will be the go-to expert for day-to-day Maximo support, data quality, and collaboration with the Maximo Developer to maintain a reliable data environment.

Qualifications

• Experience administering data within an asset or work management system, ideally IBM Maximo.
• Understanding of how asset, location, work order and job plan data fit together.
• Confidence using SQL or similar tools to query and validate data.
• Sharp eye for detail and a calm, methodical approach to time-sensitive workload.
• Good communication skills, able to explain technical issues to non-technical colleagues.

Responsibilities

• Act as the first point of contact for Maximo support requests, triaging issues by priority and impact.
• Processing and validating data amendments across assets, locations, job plans and work orders, in line with change control.
• Investigating and resolving data discrepancies, escalating complex configuration issues as needed.
• Carrying out routine system housekeeping, including user access checks and monitoring scheduled jobs.
• Identifying root causes of poor data and implementing corrective actions.
• Supporting front-line Maximo development work and deputising for the Maximo Developer when required.
• Leading on audit requests and keeping clear records of amendments, decisions and resolutions.
• Training and guiding users, and documenting workflows and processes.

Skills

IBM Maximo

Data administration

SQL querying

Attention to detail

Communication skills

Job description

Maximo Data & Support Analyst

Defence - DMS NG
Location: Hybrid - home-based, with Ad-Hoc travel when required
Full Time, Permanent

Overview

Serco is looking for a Maximo Data & Support Analyst to join the team supporting IBM Maximo Application Suite (MAS 9) on our DMS NG (Maritime Services) contract. With twelve months on our new live system, this is a newly shaped role and a chance to help build a strong, resilient Maximo service from the ground up.

Working closely with our Maximo Developer, you'll be the go-to person for day-to-day Maximo support and data quality, helping our engineering and operations teams trust the data they use to plan, deliver and record their work.

As part of this you'll:

• Acting as the first point of contact for Maximo support requests, triaging issues by priority and impact
• Processing and validating data amendments across assets, locations, job plans and work orders, in line with change control
• Investigating and resolving data discrepancies, and escalating complex configuration issues where needed
• Carrying out routine system housekeeping, including user access checks and monitoring scheduled jobs
• Identifying the root causes of poor data and helping to put corrective and preventative actions in place
• Supporting front-line Maximo development work and deputising for the Maximo Developer when required
• Leading on audit requests and keeping clear records of amendments, decisions and resolutions
• Training and guiding users, and documenting workflows and processes

What you'll need to do the role:

We're open to a range of backgrounds. You might come from a Maximo development or administration role, from another asset management system such as SAP PM, IFS or Infor EAM, or from a wider IT and database background. What matters most is that you bring:
Experience of administering data within an asset or work management system, ideally IBM Maximo
A good understanding of how asset, location, work order and job plan data fit together
Confidence using SQL or similar tools to query and validate data
A sharp eye for detail and a calm, methodical approach to a varied and sometimes time-sensitive workload
Good communication skills, comfortable explaining technical issues to non-technical colleagues

Desirable

• Maximo development experience, such as automation scripts, integrations or reporting
• Experience of IBM Maximo Application Suite (MAS 9)
• Experience in an asset-intensive sector such as defence, maritime, utilities or rail
• Familiarity with change control or governance in a system administration context

Maximo development experience would be a real advantage, but it isn't essential - if you bring strong Maximo front-end or data experience, we can teach the rest. Living near one of our UK naval bases would be useful, but it isn't essential. You'll also need to complete BPSS security screening, and eligibility for SC clearance would be an advantage. Applicants must have the right to work in the UK, as sponsorship is not available.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain aworld of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Flexible working considered
• Pension - 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.