Matter Setup & Process Improvement Analyst

Herbert Smith Freehills Kramer LLP; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Herbert Smith Freehills Kramer LLP in London is seeking a detail‑oriented professional to support the New Business Intake team. You will work with matter teams to ensure new transactions are set up efficiently, meeting client and internal requirements.

The role involves opening new clients/matters, monitoring compliance and billing, and providing proactive support across finance, risk, and tax stakeholders.

Qualifications

• Educated to degree level.
• Excellent research and analytical skills.
• Ability to prioritise workload.
• Excellent attention to detail and accuracy.
• Ability to work autonomously and prioritise multiple tasks simultaneously.
• Excellent verbal, written and face to face communication skills.
• Proficient knowledge of Microsoft Word and Excel.
• Ability to work well under pressure and to deadlines.

Responsibilities

• Work closely with the matter team to set up transactions optimally to meet client and internal requirements.
• Assist with opening of new clients/matters and generation of matter numbers.
• Monitor the setup of clients/matters to ensure compliance with regulations and billing/rates requirements, liaising with Business Finance, Risk Management and Tax Teams.
• Actioning changes to clients and matters as requested by matter teams.
• Assistance with the setup of eBilling clients.
• Respond to enquiries using the Practice Management system to assist internal clients (lawyers/secretaries).
• Liaise with the New Business Intake teams to ensure a joined up and efficient process for fee earners and PAs.
• Identify process improvements to the internal NBI Matter Management processes.
• Ad hoc project support for the NBI team globally.

Skills

Research

Analytical skills

Prioritise workload

Attention to detail

Autonomous

Communication skills

Microsoft Word

Microsoft Excel

Education

Degree level

Tools

Microsoft Word

Microsoft Excel

Job description

Herbert Smith Freehills Kramer LLP in London is seeking a detail‑oriented professional to support the New Business Intake team. You will work with matter teams to ensure new transactions are set up efficiently, meeting client and internal requirements.

The role involves opening new clients/matters, monitoring compliance and billing, and providing proactive support across finance, risk, and tax stakeholders.