Matter Management Analyst

Exchange House Services Ltd - London; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Herbert Smith Freehills Kramer in London is seeking a diligent administrator to support the New Business Intake (NBI) team. You will assist with opening clients and matters, ensure compliant setup, and help with billing and reporting requirements.

Working closely with matter teams and finance, you will drive efficient processes, respond to internal inquiries, and identify improvements to the NBI workflow across the firm.

Qualifications

• Educated to degree level.
• Excellent research and analytical skills.
• Good commercial awareness.
• Ability to prioritise workload.
• Excellent attention to detail and accuracy.
• Ability to work autonomously and prioritise multiple tasks simultaneously.
• Excellent verbal, written and face to face communication skills.
• Proficient knowledge of Microsoft Word and Excel.
• Ability to work well under pressure and to deadlines.

Responsibilities

• Work closely with the matter team to ensure new transactions are set up optimally to meet both external client and legal requirements and internal reporting/billing requirements.
• Assistance with opening of new clients/matters and generation of matter numbers.
• Monitor the setup of clients/matters to ensure compliance with the regulations and billing/rates requirements, liaising where relevant with the Business Finance, Risk Management and Tax Teams.
• Actioning changes to clients and matters as requested by matter teams.
• Assistance with the setup of eBilling clients.
• Using the information held within the Practice Management system to assist internal clients (lawyers/secretaries) by responding to their enquiries.
• Liaising with the other New Business Intake teams to ensure a joined up and efficient process for the fee earners and PA's.
• Identify process improvements to the internal NBI Matter Management processes.
• Ad hoc project support for the NBI team globally

Skills

Research

Analytical thinking

Commercial awareness

Work prioritisation

Attention to detail

Autonomy

Communication skills

Microsoft Word

Microsoft Excel

Deadline-driven

Education

Degree-level education

Job description

Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals. Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years. As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world's largest markets, key financial centres and major growth hubs. At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas. We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world. All of this is achieved by supporting the growth of our people, who help us deliver on our ambition - which is to help you achieve yours.

Herbert Smith Freehills Kramer: Your goals. Our ambition

The Opportunity

Key Responsibilities

• Work closely with the matter team to ensure new transactions are set up optimally to meet both external client and legal requirements and internal reporting/billing requirements.
• Assistance with opening of new clients/matters and generation of matter numbers
• Monitor the setup of clients/matters to ensure compliance with the regulations and billing/rates requirements, liaising where relevant with the Business Finance, Risk Management and Tax Teams.
• Actioning changes to clients and matters as requested by matter teams
• Assistance with the setup of eBilling clients
• Using the information held within the Practice Management system to assist internal clients (lawyers/secretaries) by responding to their enquiries
• Liaising with the other New Business Intake teams to ensure a joined up and efficient process for the fee earners and PA's.
• Identify process improvements to the internal NBI Matter Management processes
• Ad hoc project support for the NBI team globally

Skills / Experience

• Educated to degree level
• Excellent research and analytical skills.
• Good commercial awareness.
• Ability to prioritise workload.
• Excellent attention to detail and accuracy.
• Ability to work autonomously and prioritise multiple tasks simultaneously.
• Excellent verbal, written and face to face communication skills.
• Proficient knowledge of Microsoft Word and Excel.
• Ability to work well under pressure and to deadlines.

Competencies

• Collaborates with others
• Develops innovative solutions by valuing diversity of thought, expertise and experience.
• Brings a positive energy to the way they work and inspires this in others
• Excellent negotiation skills.
• Flexible
• Excellent interpersonal skills
• Strong organisational skills and ability to prioritise
• Excellent service orientation skills
• Focuses on Clients
• Always acts with the firm’s clients in mind
• Understands the importance of clients to the firm
• Prioritises initiatives that will positively impact the client experience and their business
• Develops solutions that balance client needs and the sustainable profitability of the firm
• Innovates
• Ability to use initiative and be pro-active
• Seeks out market trends and introduces relevant ideas for competitive advantage
• Achieves results
• Takes personal responsibility for getting things done
• Ability to cope with conflicting demands and meet deadlines
• Remains focused on long term objectives and broad firm issues.
• Team: General Counsel and Risk

Working Pattern / Location / Contract

• Working Pattern: Full time
• Location: London
• Contract type: Permanent Contract

Diversity & Inclusion

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values-Human, Bold, and Outstanding. At Herbert Smith Freehills Kramer, we align your growth and ambition with ours. We invest in your personal and professional growth and support you to achieve your ambitions. And you share responsibility for playing a part in delivering the firm's growth and ambition too.

A leading global law firm, with over 6,000 people, we are in the world's largest markets, key financial centres and major growth hubs. We're recognised leaders in demanding contentious matters, exacting regulatory work and complex public and private transactions. We're immersed in the many challenges facing our clients. We're invested and resourceful. We understand the part technology and digitalisation play in the delivery of legal services. We want to make a positive impact wherever in the world we operate. You'll have the opportunity to engage with this with an open mind and curiosity. We are known for our diverse perspectives and renowned for our culture. Being human, bold and outstanding are more than our values: you'll discover they are our lived experience. And by being ambitious for your growth and ours, we'll achieve our goals together.

Herbert Smith Freehills Kramer: Your growth. Our ambition