Matter Management Analyst

Herbert Smith Freehills Kramer LLP; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Herbert Smith Freehills Kramer LLP in London is seeking a detail‑oriented professional to support the New Business Intake team. You will work with matter teams to ensure new transactions are set up efficiently, meeting client and internal requirements.

The role involves opening new clients/matters, monitoring compliance and billing, and providing proactive support across finance, risk, and tax stakeholders.

Qualifications

• Educated to degree level.
• Excellent research and analytical skills.
• Ability to prioritise workload.
• Excellent attention to detail and accuracy.
• Ability to work autonomously and prioritise multiple tasks simultaneously.
• Excellent verbal, written and face to face communication skills.
• Proficient knowledge of Microsoft Word and Excel.
• Ability to work well under pressure and to deadlines.

Responsibilities

• Work closely with the matter team to set up transactions optimally to meet client and internal requirements.
• Assist with opening of new clients/matters and generation of matter numbers.
• Monitor the setup of clients/matters to ensure compliance with regulations and billing/rates requirements, liaising with Business Finance, Risk Management and Tax Teams.
• Actioning changes to clients and matters as requested by matter teams.
• Assistance with the setup of eBilling clients.
• Respond to enquiries using the Practice Management system to assist internal clients (lawyers/secretaries).
• Liaise with the New Business Intake teams to ensure a joined up and efficient process for fee earners and PAs.
• Identify process improvements to the internal NBI Matter Management processes.
• Ad hoc project support for the NBI team globally.

Skills

Research

Analytical skills

Prioritise workload

Attention to detail

Autonomous

Communication skills

Microsoft Word

Microsoft Excel

Education

Degree level

Tools

Microsoft Word

Microsoft Excel

Job description

• Work closely with the matter team to ensure new transactions are set up optimally to meet both external client and legal requirements and internal reporting/billing requirements.
• Assistance with opening of new clients/matters and generation of matter numbers
• Monitor the setup of clients/matters to ensure compliance with the regulations and billing/rates requirements, liaising where relevant with the Business Finance, Risk Management and Tax Teams.
• Actioning changes to clients and matters as requested by matter teams
• Assistance with the setup of eBilling clients
• Using the information held within the Practice Management system to assist internal clients (lawyers/secretaries) by responding to their enquiries
• Liaising with the other New Business Intake teams to ensure a joined up and efficient process for the fee earners and PA's.
• Identify process improvements to the internal NBI Matter Management processes
• Ad hoc project support for the NBI team globally

Skills / Experience

• Educated to degree level
• Excellent research and analytical skills.
• Ability to prioritise workload.
• Excellent attention to detail and accuracy.
• Ability to work autonomously and prioritise multiple tasks simultaneously.
• Excellent verbal, written and face to face communication skills.
• Proficient knowledge of Microsoft Word and Excel.
• Ability to work well under pressure and to deadlines.

Collaborates with others

• Develops innovative solutions by valuing diversity of thought, expertise and experience.
• Brings a positive energy to the way they work and inspires this in others
• Flexible
• Excellent interpersonal skills
• Strong organisational skills and ability to prioritise

Focuses on Clients

• Always acts with the firm's clients in mind
• Understands the importance of clients to the firm
• Prioritises initiatives that will positively impact the client experience and their business
• Develops solutions that balance client needs and the sustainable profitability of the firm
• Ability to use initiative and be pro-active
• Seeks out market trends and introduces relevant ideas for competitive advantage

Achieves results

• Takes personal responsibility for getting things done
• Ability to cope with conflicting demands and meet deadlines
• Remains focused on long term objectives and broad firm issues.