Business Acceptance Manager

AJ FOX COMPLIANCE; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

AJ FOX COMPLIANCE is seeking a Business Acceptance Manager for its London office to oversee the business intake function, drive process improvements, and manage a high-performing team. You will partner with conflicts, financial crime and legal groups to address evolving regulatory requirements and ensure meticulous risk management.

The role focuses on governance of onboarding procedures, resource planning, and designing workflows to support fast-paced growth while maintaining strict compliance

Qualifications

• Extensive hands-on experience with new business intake and financial crime controls.
• Proven ability to lead and scale a high-performing compliance team.
• Strong stakeholder management and risk-based decision making.

Responsibilities

• Oversee the business acceptance function against policies and SLAs.
• Manage resourcing and allocation across the team to meet demand.
• Collaborate with conflicts, financial crime and legal teams on regulatory updates.
• Design and optimize onboarding systems and processes for efficiency.
• Guide recruitment onboarding and deliver targeted compliance training.

Skills

New business intake

Financial crime compliance

Conflict of interest management

Leadership

Regulatory expertise

Job description

We are working with a global law firm to hire a Business Acceptance Manager for their London office. In this role you will oversee the performance of the business acceptance function, managing operational workflows, resourcing, and controls while driving process improvements across new business intake.

The firm is looking for an experienced compliance professional with substantial prior experience in new business intake, financial crime, and conflicts within a law firm environment. Candidates must possess significant hands‑on expertise with specialised intake software and proven experience leading and managing a high-performing team. The ideal candidate will combine strong organisational skills with the confidence, interpersonal agility, and commercial mindset needed to influence senior stakeholders and deliver meticulous risk management in a fast-paced environment.

The responsibilities will include:

• Overseeing the performance of the business acceptance team against internal policies, practices, and service level agreements.
• Managing resourcing and work allocation across the department, assigning matters based on team capacity and developmental goals.
• Partnering with internal conflicts, financial crime, and legal teams to address evolving regulatory requirements and serve as a point of escalation.
• Acting as a key stakeholder in the continuous optimisation, design, and management of business intake systems and workflows.
• Collaborating with internal talent teams to ensure rigorous risk management oversight during lateral recruitment processes.
• Advising fee earners and business operations as a trusted internal subject matter expert on onboarding procedures.
• Partnering with internal learning academies to design and deliver effective compliance training for team members and the wider firm.
• Driving operational innovation across onboarding processes to enhance service efficiency and support business growth.