Maternity Receptionist & Patient Services Coordinator

University College London Hospitals; Greater London; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Interest free season ticket loan for旅行

On-site accommodation

Staff discounts platform

Cycle to work scheme

Job summary

University College London Hospitals NHS Foundation Trust is seeking a dedicated Receptionist for its Private Maternity Team on a fixed-term basis to cover maternity leave. You will deliver a professional reception and administrative service, welcoming patients and visitors, handling appointments and payments.

The role operates 08:00–20:00, Monday–Saturday, with a mix of early/late shifts to ensure full coverage and a seamless patient journey within a leading NHS foundation trust.

Qualifications

• GCSEs or equivalent with English and Maths at Grade C or above.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent.

Responsibilities

• Provide a professional reception and administrative service as first point of contact.
• Welcome patients, manage appointments, coordinate tours and antenatal bookings, issue estimates and collect monies.

Skills

Communication skills

Organisational skills

Customer service

Education

GCSE English & Maths

NVQ Level 3 in Business Administration/Customer Service/Healthcare Support Services

Job description

University College London Hospitals NHS Foundation Trust is seeking a dedicated Receptionist for its Private Maternity Team on a fixed-term basis to cover maternity leave. You will deliver a professional reception and administrative service, welcoming patients and visitors, handling appointments and payments.

The role operates 08:00–20:00, Monday–Saturday, with a mix of early/late shifts to ensure full coverage and a seamless patient journey within a leading NHS foundation trust.