Maternity Front Desk Receptionist - Patient Care & Admin

University College London Hospitals; Greater London; On-site; GBP 32,000 - 33,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust is seeking a fixed term, full-time Receptionist to join the Maternity department. You will be based in the Inpatient reception areas, providing front of house services, triage support, and patient-facing administrative tasks across the Labour Ward and Postnatal Ward.

You will handle calls and enquiries by phone, email and in person, ensuring a high standard of patient experience and accurate information handling.

Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Responsibilities

• Front of House duties in Maternity reception areas (Inpatient reception, Labour Ward, Postnatal Ward).
• Interact with patients via telephone, email and in person in a friendly, professional manner.
• Perform a range of administrative tasks to support the department.

Skills

Customer service

Administrative procedures

Data protection awareness

Education

GCSEs English & Maths

NVQ Level 3 in Business Administration

Job description

University College London Hospitals NHS Foundation Trust is seeking a fixed term, full-time Receptionist to join the Maternity department. You will be based in the Inpatient reception areas, providing front of house services, triage support, and patient-facing administrative tasks across the Labour Ward and Postnatal Ward.

You will handle calls and enquiries by phone, email and in person, ensuring a high standard of patient experience and accurate information handling.