Matchday Hub Leader (Casual)

Crystal Palace FC; Greater London; On-site; GBP 22,000 - 25,000; Part time

Job summary

Crystal Palace Football Club is hiring a Hub Leader to manage a designated concession or bar unit on matchdays and events. You will ensure safe, efficient operation, lead a front-line team, and uphold club standards and licensing rules.

Responsibilities include stock control, upselling, and maintaining food safety. The role demands leadership, excellent guest service, and flexibility for evenings, weekends and holidays.

Qualifications

• Previous experience in hospitality, retail, catering, or other fast-paced customer-facing environments.
• Strong communication, leadership, and customer service skills.
• Ability to work independently, use initiative, and remain calm under pressure.
• Previous team leader or supervisory experience.
• Experience with EPOS systems, cash handling, and stock control.
• Availability to work evenings, weekends, and public holidays
• Personal Licence Holder (desirable)
• Reliable, responsible, and professional, consistently leading by example.

Responsibilities

• Oversee the full operation of a designated concession or bar unit from set-up to close-down.
• Attend pre-match/pre-event briefings and prepare the unit for service.
• Complete close-down duties and support final counts and cleaning.
• Liaise with the Concessions Supervisor and management team to ensure the smooth operation of the area.
• Deliver exceptional service to supporters and guests, including dealing with customer complaints and resolving issues in a professional manner.
• Promote product knowledge and upselling opportunities.
• Ensure accurate counting and control of food, beverages and disposables.
• Ensure stock is handled securely and replenished accurately throughout service.
• Monitor stock usage during the event and communicate shortages proactively.
• Record wastage, transfers and returns in accordance with training.
• Maintain regular communication with the Concessions Supervisor and management team.
• Communicate shortages, equipment failures and maintenance issues promptly.
• Escalate concerns proactively to minimise disruption to service.
• Lead by example while supporting, motivating, and developing team members.
• Ensure key information is effectively communicated to team members.
• Ensure food safety, hygiene and operational standards are maintained at all times.
• Ensure all required documentation is completed accurately and on time.
• Ensure licensing regulations are followed, with particular attention to Challenge 25 and protecting children from harm.
• Monitor the correct use of PPE, handwashing and food handling procedures.
• Ensure products are served to agreed specifications and brand standards.
• Support stock accuracy and waste reduction initiatives.
• Complete all paperwork accurately and within required timescales.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Skills

Hospitality experience

Leadership

Team supervision

Communication

EPOS & cash handling

Stock control

Evenings/weekends availability

Personal Licence (desirable)

Tools

EPOS systems

Job description

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: 0-hour, Casual Contract

Salary/ ROP: £16.67 p/h

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

The Hub Leader is a senior front-line catering team member responsible for the safe and efficient operation of a designated concession or bar unit on matchdays and events. Acting as the main point of contact within their area, the Hub Leader is responsible for ensuring excellent guest service, accurate stock control and that all team members operate in accordance with Club standards and legal requirements.

Responsibilities:

• Oversee the full operation of a designated concession or bar unit from set-up to close-down.
• Attend pre-match/pre-event briefings and prepare the unit for service.
• Complete close-down duties and support final counts and cleaning.
• Liaise with the Concessions Supervisor and management team to ensure the smooth operation of the area.
• Deliver exceptional service to supporters and guests, including dealing with customer complaints and resolving issues in a professional manner.
• Promote product knowledge and upselling opportunities.
• Ensure accurate counting and control of food, beverages and disposables.
• Ensure stock is handled securely and replenished accurately throughout service.
• Monitor stock usage during the event and communicate shortages proactively.
• Record wastage, transfers and returns in accordance with training.
• Maintain regular communication with the Concessions Supervisor and management team.
• Communicate shortages, equipment failures and maintenance issues promptly.
• Escalate concerns proactively to minimise disruption to service.
• Lead by example while supporting, motivating, and developing team members.
• Ensure key information is effectively communicated to team members.
• Ensure food safety, hygiene and operational standards are maintained at all times.
• Ensure all required documentation is completed accurately and on time.
• Ensure licensing regulations are followed, with particular attention to Challenge 25 and protecting children from harm.
• Monitor the correct use of PPE, handwashing and food handling procedures.
• Ensure products are served to agreed specifications and brand standards.
• Support stock accuracy and waste reduction initiatives.
• Complete all paperwork accurately and within required timescales.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• Previous experience in hospitality, retail, catering, or other fast-paced customer-facing environments.
• Strong communication, leadership, and customer service skills.
• Ability to work independently, use initiative, and remain calm under pressure.
• Previous team leader or supervisory experience.
• Experience with EPOS systems, cash handling, and stock control.
• Availability to work evenings, weekends, and public holidays
• Personal Licence Holder (desirable)
• Reliable, responsible, and professional, consistently leading by example.
• Positive and supportive, with the ability to motivate others and remain calm under pressure.

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.

If you require disability-related adjustments during the recruitment process, please contact [e-mail] (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact [e-mail]). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.