Matchday Steward (casual contract)

Crystal Palace Football Club; Greater London; On-site; GBP 17,000 - 21,000; Part time

Job summary

Crystal Palace Football Club is seeking passionate, well-presented individuals to join our security matchday team at Selhurst Park. You will help ensure the safety and enjoyment of all guests, providing a welcoming experience and supporting fans on matchdays.

You must be over 18, with a focus on accuracy and good manners. Previous stadium or large-event experience is desirable, and NVQ Level 2 in Spectator Safety is preferred.

Qualifications

• You must be over 18 (Essential).
• NVQ Level 2 in Spectator Safety is desirable.
• Friendly and happy to help all clients with patience and good manners.
• Be mature and able to handle situations calmly.
• Possess excellent interpersonal skills and be polite and courteous.
• Strong focus on accuracy and diligence in every aspect.
• Good communication skills.
• Understanding of body search regulations and processes.
• Experience at a football stadium or similar spectator events is desirable.

Responsibilities

• Commit to and attend all Premier League fixtures and FA Cup games as required.
• Be responsible for the safe access and comfort of spectators visiting the stadium.
• Identify and report any incident, occurrence or hazard among spectators and report to a supervisor.
• Uphold CPFC standards as the first line of contact with guests and provide a welcoming environment.
• Maintain an immaculate personal presentation with a polished professional appearance.
• Other duties as required by the line manager.
• Uphold and promote the Club’s Health and Safety, Safeguarding and Equal Opportunities policies.

Skills

Over 18

NVQ Level 2 Spectator Safety

Interpersonal skills

Excellent communication

Stand calm under pressure

Polite and courteous

Body search knowledge

Job description

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: 0-hour, Casual Contract

Salary/ ROP: £13.15 per hour

Who We Are

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About This Role

Crystal Palace FC is looking for passionate, well-presented, and engaging individuals to join our Security matchday team. You’ll play a key role in ensuring the safety, safeguarding, and enjoyment of all our guests at Selhurst Park. Representing Crystal Palace FC on the front line, you’ll deliver outstanding service with a smile, support fans, and help create an unforgettable matchday experience. Be part of the energy, excitement, and pride of Selhurst Park as you play a key role in bringing our club to life on matchdays.

Responsibilities

• Commit to and attend all Premier League fixtures (schedule to be announced in June) as well as FA Cup games as required
• Be responsible for the safe access and comfort of spectators visiting the stadium
• Identify and report any incident, occurrence or hazard among spectators and report to a supervisor
• Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.
• Maintain an immaculate personal presentation with a polished professional appearance.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills And Qualifications

• You must be over 18 (Essential)
• NVQ Level 2 in Spectator Safety (desirable)
• Friendly and happy to help all clients with patience and good manners
• Be mature and be able to handle situations calmly
• Possess excellent interpersonal skills and be polite and courteous
• A strong focus on accuracy and diligence in every aspect
• Good communication skills
• An understanding of body search regulations and processes
• Experience working at a football stadium and/or similar spectator events (Desirable)

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.

If you require disability-related adjustments during the recruitment process, please contact [e-mail] (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact [e-mail]). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undertake any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.

As part of our commitment to diversity and inclusion, we collect demographic data to monitor our recruitment trends. This information is processed independently of your application and has no influence on selection decisions. You may select ‘prefer not to say’ if you do not wish to disclose this information.