Matchday Retail Sales Assistant (casual contract)

Crystal Palace Football Club; Greater London; On-site; GBP 18,000 - 21,000; Part time

Job summary

Crystal Palace Football Club is seeking staff to support the day-to-day operations of the club's retail store at Selhurst Park. The role focuses on delivering excellent customer service, maintaining presentation standards, and efficient stock handling to drive sales.

Candidates should have retail experience, strong communication skills, and the ability to work under pressure. This is a 0-hour, casual contract based at Selhurst Park Stadium in London.

Qualifications

• Previous retail experience is preferred.
• Excellent verbal and written communication skills.
• Strong time management and organisational abilities.

Responsibilities

• Providing a high level of customer service on the shop floor.
• Operating the till accurately and efficiently.
• Packing and processing customer purchases.
• Replenishing and merchandising stock on shelves as required.
• Pricing and labeling merchandise correctly.
• Printing names and numbers on shirts to required specifications.
• Organising and maintaining merchandise within store rooms.
• Receiving, checking, and storing deliveries.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Job description

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: 0-hour, Casual Contract

Salary/ ROP: £13.15

Who We Are

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About This Role

This role involves supporting the day-to-day operations of the Club’s retail store, delivering excellent customer service, maintaining high standards of presentation, and ensuring efficient stock handling and sales processes.

Responsibilities

• Providing a high level of customer service on the shop floor
• Operating the till accurately and efficiently
• Packing and processing customer purchases
• Replenishing and merchandising stock on shelves as required
• Pricing and labeling merchandise correctly
• Printing names and numbers on shirts to required specifications
• Organising and maintaining merchandise within store rooms
• Receiving, checking, and storing deliveries
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills And Qualifications

• Previous experience working in a retail environment
• Excellent verbal and written communication skills
• Strong time management and organisational abilities
• Ability to work effectively under pressure and meet deadlines
• High attention to detail

Enthusiastic, proactive, and positive approach to all tasks

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.

If you require disability-related adjustments during the recruitment process, please contact [e-mail] (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact [e-mail]). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.

As part of our commitment to diversity and inclusion, we collect demographic data to monitor our recruitment trends. This information is processed independently of your application and has no influence on selection decisions. You may select 'prefer not to say' if you do not wish to disclose this information.