Matchday Stadium Safety & Customer Experience Steward

Southampton Football Club Limited; Southampton; On-site; GBP 12,000 - 17,000; Part time

Job summary

Southampton Football Club Limited is seeking casual Safety Stewards to help ensure safety and enjoyment at St Mary's Stadium on match days and events. You will be a friendly contact for visitors and staff, perform pre-event checks, monitor crowds, direct spectators, and respond to incidents following established procedures.

This role offers progression pathways, including DBS checks and Level 2 Spectator Safety training, with opportunities to advance to Level 3 and potentially Stand Manager as

Qualifications

• Excellent communication with visitors and staff.
• Ability to remain calm in busy matchday environments.
• Ability to produce clear, well-written incident reports.
• Willingness to go the extra mile to support supporters.
• Some stewarding roles may require prior experience.

Responsibilities

• Be a friendly point of contact for visitors and staff.
• Assist with pre-event checks to ensure safety and compliance.
• Monitor crowd behaviour and report risks or issues.
• Direct spectators to seats, facilities, and exits.
• Respond to incidents calmly and follow procedures.
• Aid in safe evacuation if required.
• Enforce stadium rules, including anti-social behaviour and prohibited items.
• Report suspicious activity, unattended items or hazards.
• Work as part of a team with stewards, security and emergency services.
• Attend pre-event briefings and de-briefings as required.

Skills

Clear communicator

Calm under pressure

Incident reporting

Team player

Experience in stewarding (preferred)

Education

Level 2 Certificate in Spectator Safety

Job description

Southampton Football Club Limited is seeking casual Safety Stewards to help ensure safety and enjoyment at St Mary's Stadium on match days and events. You will be a friendly contact for visitors and staff, perform pre-event checks, monitor crowds, direct spectators, and respond to incidents following established procedures.

This role offers progression pathways, including DBS checks and Level 2 Spectator Safety training, with opportunities to advance to Level 3 and potentially Stand Manager as