Casual Safety Steward

Southampton Football Club Limited; Southampton; On-site; GBP 12,000 - 17,000; Part time

Job summary

Southampton Football Club Limited is seeking casual Safety Stewards to help ensure safety and enjoyment at St Mary's Stadium on match days and events. You will be a friendly contact for visitors and staff, perform pre-event checks, monitor crowds, direct spectators, and respond to incidents following established procedures.

This role offers progression pathways, including DBS checks and Level 2 Spectator Safety training, with opportunities to advance to Level 3 and potentially Stand Manager as

Qualifications

• Excellent communication with visitors and staff.
• Ability to remain calm in busy matchday environments.
• Ability to produce clear, well-written incident reports.
• Willingness to go the extra mile to support supporters.
• Some stewarding roles may require prior experience.

Responsibilities

• Be a friendly point of contact for visitors and staff.
• Assist with pre-event checks to ensure safety and compliance.
• Monitor crowd behaviour and report risks or issues.
• Direct spectators to seats, facilities, and exits.
• Respond to incidents calmly and follow procedures.
• Aid in safe evacuation if required.
• Enforce stadium rules, including anti-social behaviour and prohibited items.
• Report suspicious activity, unattended items or hazards.
• Work as part of a team with stewards, security and emergency services.
• Attend pre-event briefings and de-briefings as required.

Skills

Clear communicator

Calm under pressure

Incident reporting

Team player

Experience in stewarding (preferred)

Education

Level 2 Certificate in Spectator Safety

Job description

As a Casual Safety Steward, you will play a crucial role in ensuring the safety and enjoyment of all visitors to St Mary's Stadium on match days and during other events. What will you be doing? You will be responsible for maintaining a safe and secure environment, providing excellent customer service, and responding effectively to any incidents. Key responsibilities will include:

• Be a friendly and helpful point of contact for all visitors and staff.
• Support with pre-event checks to ensure all facilities are safe and compliant.
• Monitor crowd behaviour and report any potential risks or issues.
• Direct spectators and staff to their seats, facilities, and exits.
• Respond to incidents, emergencies, and customer queries calmly and professionally, following established procedures.
• Assist with the safe evacuation of the stadium or specific areas if required.
• Enforce stadium rules and regulations, including those related to anti-social behaviour and prohibited items.
• Report any suspicious activity, unattended items, or hazards.
• Work as a team with stewards, security, and emergency services.
• Attend pre-event briefings and de-briefings as required.
• Our recruitment process is as follows:
• Application - If your application is successful, you will be invited to a group interview.
• Group Interview - To assess your suitability for working in busy situations and engaging with others.
• Pre-Employment checks - If your interview is successful, you will need to complete a Standard DBS check, provide evidence of your right to work in the UK and supply suitable references.
• Induction - You will get to know the stadium and relevant processes
• Matchday - Once everything above is complete, you will work your first matchday!
• Beyond - Within the first 6-12 months you will complete your Level 2 Certificate in Spectator Safety. Once you have this you can work your way up the team, go on to do your Level 3 and develop into a Stand Manager if you wish to do so.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club's commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment. The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation's strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.

• A clear and effective communicator
• An ability to remain calm in challenging circumstances.
• An ability to produce clear well written incident reports.
• A team player who shows a willingness to go the extra mile to assist supporters.
• In some stewarding positions, previous experience may be required.
• Applicants who do not currently hold a Level 2 Certificate in Spectator Safety must complete a course to obtain the qualification.