Matchday Safety Steward (BWFC)

The ExcluSec Group Ltd; Bolton; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A safety and security service provider is seeking Event Safety Stewards in Bolton. This casual role requires flexible hours, including evenings and weekends, ensuring the safety of spectators at events. Must possess a Level 2 qualification in Spectator Safety. On-the-job training will be provided, with pay starting at £12.50 per hour. Employee benefits include access to Wagestream, allowing early wage access.

Benefits

Completion bonus for mandatory training

Wagestream access

Employee Assistance Programme (EAP)

Qualifications

• Must hold a Level 2 Spectator Safety qualification or similar.
• Be willing and available to work days, evenings, and weekends.
• IT literate is preferred.

Responsibilities

• Ensure safety and welfare of all spectators and clients.
• Manage capacities and monitor crowd behavior.
• Assist with emergency evacuation procedures.

Skills

Excellent communication skills

Customer service skills

Flexible approach

Education

Level 2 in Spectator Safety

Job description

Overview

Please Note: You will be required to attend our Head Office in Bolton for Interviews on 24 September 2025. Please do not apply if you are not free on these days.

We are currently recruiting for additional Event Safety Stewards to join our events team on a casual basis across Greater Manchester and the North West. We are also recruiting Matchday Safety Stewards to join our team at Bolton Wanderers Football Club. No experience is required as you will be provided with on the job training; however, you need to hold a Level 2 in Spectator Safety (or above) to be considered for this role and applications will only be accepted from those who can provide the certificate before interview. This is a casual and/or part time role, so flexibility is essential as matches take place in the evenings or at weekends outside of normal working hours.

Primary Purpose of Job Role

As a Safety Steward, you will carry out your duties in ensuring the safety and welfare of all spectators, customers and clients, maintaining a high level of customer service and professionalism and ensuring ExcluSec Professional Standards are maintained at all times.

Hours:

• Casual Contract (Zero Hours)
• Days, Evenings, Weekends and Bank Holidays
• Regular shifts available

Pay & Benefits

• £12.50 per hour upon completion of a Level 2 Spectator Safety qualification
• Mandatory Training Programme - Completion Bonus
• Wagestream
• Employee Assistance Programme (EAP)

The Role

• To be committed to ensuring the safeguarding and welfare of all spectators, customers and/or clients of the Club;
• To manage capacities and behaviour through proactive observation of an interaction with spectators and guests;
• To assist with queue management within the allocated areas;
• To ensure effective close down of areas at required times;
• To monitor crowds and spectators;
• To identify and report hazards and defects including suspect objects in line with the Club’s procedures;
• To report any unusual crowd dynamics as and when required;
• To ensure entrances, gangways and exits are clear;
• To provide guidance to the public when required;
• To check and verify tickets;
• To patrol the stadium as and when required;
• To segregate home and away fans;
• To observe and enforce ground regulations; and
• To provide a visual reassurance/presence to spectators;
• To deliver and provide excellent customer service to internal/external customer at all times
• To assist with emergency evacuation procedures as/when required
• To manage crowds and queues effectively
• To follow company and event specific policies, procedures and instructions at all times
• Be willing to work days, evenings and weekends
• To represent the "ExcluSec" and client brands and promote a positive image at all times
• To undertake company, role and event specific training as/when required
• To adhere to company professional standards at all times whilst on duty.
• Any other duties commensurate with the role.

• A Level 2 or above Spectator Safety qualification (or similar) is required
• Be willing/available to work days, evenings and weekends as/when required is essential.
• A flexible and professional approach to work is essential.
• Experience in a similar role would be advantageous
• Excellent communication and customer service skills is required
• Excellent command of English, both written and verbal is required
• The ability to work on own initiative as well as part of a team is essential.
• Due to the nature of the role, weekend working is essential
• Taking pride in your appearance as well as representing the ExcluSec brand at all times is essential.
• Eligible to work in the UK is essential.
• Have a 5 year verifiable work history is essential.
• IT literate is preferred.

Please Note: If you do not meet the essential criteria for this role listed, please do not apply.

Employment with The ExcluSec Group is subject to satisfactory references and security screening in accordance with BS7858. If successful, you will be required to complete a company induction prior to commencing employment.

We offer a range of employee benefits including access to Wagestream - an app-based service that allows employees to draw down 50% of their earned wages.