Matchday Premium Retail Assistant (Casual)

Manchester United; Manchester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Matchday shifts

Job summary

Manchester United is seeking Matchday Premium Retail Assistants to provide a premium shopping experience across hospitality areas, executive suites and premium retail at Old Trafford. You will engage with Executive Members, hospitality guests and fans from around the world, delivering personalised service and expert product knowledge during matchday visits.

The ideal candidate has retail or hospitality experience, strong communication, a professional and approachable manner, and flexibility to

Qualifications

• Previous experience in retail, hospitality, events or customer service.
• Excellent communication and interpersonal skills.
• A professional, confident and approachable manner.
• A passion for delivering premium customer experiences.
• Flexibility to work matchdays, evenings, weekends and major events.

Responsibilities

• Deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium.
• Engage with Executive Members, hospitality guests and fans, providing personalised service and expert product knowledge throughout their visit.

Skills

Retail experience

Hospitality experience

Customer service

Excellent communication

Flexibility for matchdays

Job description

Application Deadline

6 October 2026

Description

Manchester United is seeking customer-focused individuals to join our Matchday Premium Retail team at Old Trafford.

Key Responsibilities

As a Matchday Premium Retail Assistant, you will deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium. You will engage with Executive Members, hospitality guests and fans from around the world, providing personalised service, expert product knowledge and professional support throughout their visit.

This role is ideal for candidates with experience in premium retail, hospitality, events or customer service environments who take pride in delivering outstanding service and creating memorable experiences.

What We're Looking For

• Previous experience in retail, hospitality, events or customer service.
• Excellent communication and interpersonal skills.
• A professional, confident and approachable manner.
• A passion for delivering premium customer experiences.
• Flexibility to work matchdays, evenings, weekends and major events.

Desirable

• Experience within premium retail or hospitality environments.
• Experience working with VIP, executive or hospitality guests.
• Additional language skills.

Benefits

The pay is £13.45 an hour, mainly working matchdays only. Matchdays will be 6 to 8 hour shifts.

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK.