Matchday Premium Retail Assistant (Casual)

Kilometer21; Manchester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hourly pay £13.45

Job summary

Manchester United is seeking Matchday Premium Retail Assistants to join our dynamic hospitality and premium retail teams at Old Trafford. You will engage with VIPs, Executive Members and fans, delivering personalized service and product knowledge on matchdays.

This casual contract role offers weekend and event-based shifts, with pay at £13.45 per hour. Candidates with experience in premium retail, hospitality or events and a confident, professional demeanor are encouraged to apply.

Qualifications

• Experience in retail, hospitality, events or customer service.
• Excellent communication and interpersonal skills.
• Professional, confident and approachable demeanor.
• Passion for delivering premium customer experiences.
• Flexibility to work matchdays, evenings, weekends and major events.

Responsibilities

• Deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium.
• Engage with Executive Members, hospitality guests and fans, providing personalised service and product knowledge.

Skills

Retail experience

Communication skills

Professional demeanor

Premium customer focus

Flexible schedule

Job description

Matchday Premium Retail Assistant (Casual)

Application Deadline: 6 October 2026

Department: Commercial

Employment Type: Contract / Temp

Location: Manchester - Old Trafford

Description

The Role:

Manchester United is seeking customer-focused individuals to join our Matchday Premium Retail team at Old Trafford.

Key Responsibilities

As a Matchday Premium Retail Assistant, you will deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium. You will engage with Executive Members, hospitality guests and fans from around the world, providing personalised service, expert product knowledge and professional support throughout their visit.

This role is ideal for candidates with experience in premium retail, hospitality, events or customer service environments who take pride in delivering outstanding service and creating memorable experiences.

Skills, Knowledge and Expertise

What We're Looking For

• Previous experience in retail, hospitality, events or customer service.
• Excellent communication and interpersonal skills.
• A professional, confident and approachable manner.
• A passion for delivering premium customer experiences.
• Flexibility to work matchdays, evenings, weekends and major events.

Desirable

• Experience within premium retail or hospitality environments.
• Experience working with VIP, executive or hospitality guests.
• Additional language skills.

Benefits

The pay is £13.45 an hour, mainly working matchdays only. Matchdays will be 6 to 8 hour shifts.