Matchday Premium Retail Assistant

Manchester United Plc; Stretford; On-site; GBP 12,000 - 18,000; Full time

Job summary

Manchester United is seeking customer-focused individuals to join our Matchday Premium Retail team at Old Trafford. You will deliver an exceptional shopping experience for supporters visiting hospitality areas and premium retail locations across the stadium.

Ideal candidates have experience in premium retail, hospitality, events or customer service environments and are flexible to work matchdays, evenings, weekends and major events, bringing a professional, confident and approachable manner to

Qualifications

• Previous experience in retail, hospitality, events or customer service.
• Excellent communication and interpersonal skills.
• A professional, confident and approachable manner.
• A passion for delivering premium customer experiences.
• Flexibility to work matchdays, evenings, weekends and major events.

Responsibilities

• Deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium.
• Engage with Executive Members, hospitality guests and fans from around the world, providing personalised service and expert product knowledge.
• Provide professional support throughout the guest visit.
• Work across Old Trafford to ensure consistent, premium service during matchdays and events.

Skills

Retail experience

Hospitality

Events

Customer service

Communication skills

Professional demeanor

Flexibility

Job description

The Role:

Manchester United is seeking customer-focused individuals to join our Matchday Premium Retail team at Old Trafford.

Key Responsibilities

As a Matchday Premium Retail Assistant, you will deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium. You will engage with Executive Members, hospitality guests and fans from around the world, providing personalised service, expert product knowledge and professional support throughout their visit.

This role is ideal for candidates with experience in premium retail, hospitality, events or customer service environments who take pride in delivering outstanding service and creating memorable experiences.

What We're Looking For

• Previous experience in retail, hospitality, events or customer service.
• Excellent communication and interpersonal skills.
• A professional, confident and approachable manner.
• A passion for delivering premium customer experiences.
• Flexibility to work matchdays, evenings, weekends and major events.

Desirable

• Experience within premium retail or hospitality environments.
• Experience working with VIP, executive or hospitality guests.
• Additional language skills.