Safety Steward (Casual)

Nottingham Forest; Nottingham; On-site; GBP 12,000 - 18,000; Part time

Job summary

Nottingham Forest Football Club is seeking casual stadium stewards to provide high levels of care and safety for spectators at City Ground events. You will engage with attendees, manage seating, monitor crowd safety and assist with emergency procedures in partnership with the Safety Management Team.

Successful applicants will be aged 18 or over, physically fit, and able to work flexible hours across event dates.

Qualifications

• Must be fit, active and at least 18 years old.
• Able to work on own initiative and as part of a team.
• Remain calm and efficient under pressure.
• Polite and courteous manner.
• Able to adapt to changing situations.
• Flexible to work in different locations/roles within the stadium.
• Smart appearance with good hygiene.
• Willing to undertake Level 2 Spectator Safety.
• Basic numeracy and literacy skills.

Responsibilities

• Attend the stadium at the specified dates and times as directed.
• Remain on post until duties are completed as directed by the Safety Management Team.
• Attend pre-event briefings and understand your role and responsibilities.
• Ensure the safety, care, comfort and well-being of spectators in your area at all times.
• Assist spectators in locating seats and conducting ticket checks as required.
• Prevent overcrowding by monitoring crowd limits for your area.
• Keep gangways, exits and evacuation routes clear at all times.
• Report any incidents to a Supervisor or Safety Management Team immediately.
• Be trained to operate basic firefighting equipment if required.
• Follow emergency instructions and assist as needed.
• Report hazards or damage that could threaten spectator safety.

Skills

Fitness

Teamwork

Calm under pressure

Polite demeanor

Communication

Numeracy & literacy

Education

Level 2 Certificate in Spectator Safety

Job description

Engagement

Casual position offering variable hours on a flexible basis

Location

The City Ground, Nottingham, NG2 5FJ

Department

Safety and Security

Reporting to

Safety Officer

Closing Date For Applications

16th November 2026

About the Role

The primary role is to provide a high level of care and comfort and wellbeing of all persons attending the event and to provide a direct and ongoing interaction between them and the grounds Safety Management Team. Stewards should present themselves in a positive, courteous and professional manner at all times, and be focused on maximising every opportunity to enhance the customer experince.

Key Tasks and Responsibilities

• Attend the Stadium at given dates and times as directed by the Stewarding Services Lead
• Not to leave the stadium after registering your attendance until completion of your duties as directed by the Safety Management Team
• Attend pre-event briefings and ensure all information is understood and what your role entails as well as your areas of responsibility
• To be responsible for the safety, care, comfort, and well-being of spectators within a designated area at all times
• Remain at allocated post as instructed unless authorised or ordered to do otherwise by a Supervisor or a member of the Safety Management Team
• Assist spectators in locating their seats by active engagement and ticket checks
• Prevent overcrowding by ensuring crowd limits for your area of responsibility are complied with
• Ensure gangways, vomitories, exits and evacuation routes always remain clear of persons and obstructions
• Where necessary assist in diverting spectators to other areas of the ground to prevent overcrowding
• Immediately report to a Supervisor, Head Steward or a member of the Safety Management Team, occurrences of persons climbing gates, fences, external walls or other structures within the confines or the perimeter of the ground
• Monitor the crowd for signs of distress or overcrowding and act in accordance with Club procedures
• Identify and investigate any incident or occurrence amongst spectators and report your findings to a Supervisor
• Be aware of the location of, and if suitably trained, be able to operate fire-fighting equipment effectively
• Be aware of locations of first aid rooms and other first aid equipment retained elsewhere in the Stadium
• Be willing to be trained in basic lifesaving skills
• Be fully conversant with any methods/messages or signals used to alert staff that an emergency has arisen
• Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to a Supervisor or a member of the Safety Management Team
• To carry out all instructions given by the Safety Officer, through the management structure and to promptly comply with any instruction given in an emergency by a Police Officer
• Report to a supervisor any damage, defect or hazard which is likely to pose a threat to spectator safety e.g. a damaged seat, debris or hazardous substance

What are we looking for

• Stewards should be fit, active and not less than age l8 years of age.
• Have the ability to work on own initiative and as part of a team.
• To remain calm and efficient and be able to work under pressure.
• Have a polite and courteous manner.
• Be able to adapt to different and changing situations.
• Be flexible to work in different locations and roles within Stadium.
• Be of smart appearance and personal hygiene with good communication skills.
• Help to manage conflict and demonstrate confidence to challenge inappropriate behaviour.
• Be able to remain stationary for prolonged periods, either standing or seated, climb and descend stairs.
• Have basic numeracy and literacy skills
• Be willing to undertake and complete level 2 Certificate in Spectator Safety.

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we Invite all applicants to provide diversity data during the application process.

Disability Confident Committed Employer

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in the application.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service ("DBS") check. The level of check required will depend on the requirements of the role. Individuals will be asked to declare any convictions, cautions, reprimands, warnings or bind-overs that they are required to disclose for the level of check applicable to the role, in accordance with the Rehabilitation of Offenders Act 1974 (as amended) and the DBS filtering rules. The results of any check will be considered on an individual basis, and the Club will act proportionately in deciding whether to proceed with the appointment. The Club reserves the right to carry out risk assessments where content has been disclosed if it feels that it is relevant to the job requirements of the role. Failure to satisfy the Club, FA’s and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment, in accordance with the Club's disciplinary procedures

Health and Safety

Nottingham Forest is committed to maintaining a safe and healthy working environment for all employees, contractors, visitors, and guests. All employees are expected to comply with company health and safety policies, procedures and risk assessments, use equipment and PPE correctly and report any hazards, accidents and near misses. Appropriate training will be provided to ensure everyone understands their health and safety responsibilities.