Mass Participation Assistant (Engagement)

Dementia UK; City of Westminster; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Maternity/paternity/adoption leave

Family-friendly policies

8% pension contribution

Life assurance 3x salary

Health cashback plan

Virtual GP access

Employee assistance programme

Wellbeing app access

Flexible working options

Learning & LinkedIn Learning

Job summary

Dementia UK is seeking a Mass Participation Assistant (Engagement) to support the delivery of our mass participation fundraising programme. You will engage supporters daily via phone, email, SMS and online communities, and help maintain efficient systems that underpin our campaigns.

You will contribute to improving the supporter journey, create engaging social content, and collaborate with Virtual Events and Owned Products teams.

Responsibilities

• Be the first point of contact for supporter fundraising enquiries via phone, email and online communities.
• Provide administrative support across Virtual Events and Owned Products teams.
• Develop and maintain resources and testing ideas to improve the supporter journey.
• Create engaging social content and support Volunteer Facebook Group Champions.

Job description

Join Dementia UK as our Mass Participation Assistant (Engagement), an exciting role which plays a vital part in supporting the delivery of the charity's mass participation fundraising programme. You will be the first point of contact for supporter fundraising enquiries, provide administrative support across the Virtual Events and Owned Products teams, and help maintain efficient systems and processes that underpin the success of our campaigns. You will engage with supporters every day through phone, email, SMS and our online communities. You'll create engaging social content, support volunteer Facebook Group Champions and contribute to improving the supporter journey, including developing resources and testing new ideas. You'll also gain exposure to different events and fundraising products across the team. You will be a confident communicator who enjoys building relationships and delivering excellent supporter or customer experiences. You'll be comfortable learning new processes, managing different priorities and working collaboratively across a busy team. Experience in customer service, administration, fundraising or online communities would be valuable, alongside enthusiasm for developing your skills and bringing new ideas to the role. If you would like to create engaging, supportive experiences that inspire our fundraisers and build lasting relationships with our supporter community and to be part of a team dedicated to making real difference in the lives of those affected by dementia, then apply now. This role will be subject to a Basic DBS check., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer, In addition to a competitive salary and a generous benefits package, we truly value our people. It's important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation). Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work. Dementia UK is a Disability Confident Employer. By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. We expect this role to attract high interest and may close it before the advertised closing date. To avoid disappointment, we recommend submitting an application at your earliest opportunity.
• Please note that any decision on flexible working is based on business needs