Dementia Adviser

Alzheimer's Society; West Midlands; On-site; GBP 12,000 - 14,000; Full time

Benefits offered by this job

Learning programmes

Flexible working

Job summary

Alzheimer's Society is seeking a Dementia Adviser in Worcestershire for 21 hours per week across the North region (Bromsgrove, Redditch & Wythall) on a permanent basis. You will work mainly in the community, visiting GP practices, conducting home visits and supporting people living with dementia and their carers.

You will travel between community locations, build trusted relationships, provide information and guidance, and help people access local support services to live well with dementia.

Qualifications

• Understanding of dementia or willingness to learn about experiences of people living with dementia.
• Experience providing information, guidance, advice or emotional support in health, social care or people-focused roles.
• Strong listening and communication skills to build trust with diverse people.
• Ability to organise workload, balance priorities and use support when needed.

Responsibilities

• Build trusted relationships with people living with dementia and carers.
• Help people maintain independence and wellbeing.
• Provide tailored information, advice and emotional support reflecting individual backgrounds.
• Support people via phone, in person, or home visits as appropriate.
• Take part in referral and telephone support rota and respond promptly to referrals.
• Maintain accurate, confidential records and manage workload.
• Help people access local services and community activities.
• Collaborate with colleagues to develop the service.
• Facilitate peer support groups and host drop-in sessions.
• Attend community events and promote dementia support locally.

Skills

Understanding of dementia

Information guidance support

Listening & communication

Time management

IT literacy / record-keeping

Compassionate & respectful approach

Travel across local area

Education

Experience in health/social care or people-focused roles

Tools

Office IT

Job description

About The Role

We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive Worcestershire team, working 21 hours per week across the North region (Bromsgrove, Redditch & Wythall) on a permanent basis.

At Alzheimer's Society, we believe no one should face dementia alone. Every conversation, every visit and every moment of reassurance can make a real difference to someone living with dementia and the people who care about them.

We're launching a new county-wide dementia support service across Worcestershire in partnership with Herefordshire and Worcestershire Health and Care NHS Trust, and we're looking for Dementia Advisers to join us at the start of this exciting journey. You will spend much of your time out in local communities, working in GP Practices meeting people face to face, carrying out home visits, attending community groups and building relationships with local organisations. While some administrative work can be completed from home, this role is centred on being present in the community and supporting people where they are.

As a Dementia Adviser, you'll support people from the point of diagnosis and throughout their dementia journey. You'll take time to understand what matters to each person, provide information and guidance, and help them access the support they need to live as well as possible.

Working closely with GP practices, community groups, healthcare professionals and local partners, you'll help ensure people affected by dementia receive the right support at the right time.

This is a unique opportunity to help shape a service from the very beginning. You'll build trusted relationships in your local community, contribute ideas, and play an important role in developing support that makes a lasting difference to people's lives.

You'll be joining a newly commissioned service covering all Worcestershire Primary Care Network (PCN) areas and working alongside NHS colleagues to develop strong, effective ways of supporting people affected by dementia. From day one, you'll have the opportunity to influence how the service grows and help shape the future of dementia support across Worcestershire.

Your compassion, knowledge and commitment will help ensure that no one has to navigate dementia alone.

Please note that regular travel across the North region (Bromsgrove, Redditch & Wythall) is required. You will need to be able to travel independently between community locations where public transport may not always be available.

About You

We're looking for compassionate, motivated people who share our commitment to supporting those affected by dementia and helping them live well. You will have:

• An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and the people who support them.
• Experience providing information, guidance, advice or emotional support. This could come from health, social care, community, voluntary, customer service or other people-focused roles.
• Strong listening and communication skills, with the ability to build trust and positive relationships with people from a wide range of backgrounds.
• The ability to organise and manage your workload, balance priorities and use support when needed.
• Confidence using IT systems to keep accurate and confidential records.
• A compassionate, respectful and non-judgemental approach, recognising and valuing people's different experiences, backgrounds and circumstances.
• The ability to travel independently across your local area.
• Confidence communicating with a wide range of people, including healthcare professionals, community partners and members of the public. You'll be able to adapt your approach to meet different needs and may occasionally speak at local events, providing information about dementia and helping people access further support.

If you're passionate about supporting people and making a difference, we'd love to hear from you, even if you've never worked as a Dementia Adviser before. We recognise the value of transferable skills, life experience and a willingness to learn. If you can demonstrate the potential to thrive in this role, we encourage you to apply.

Key Responsibilities

• Build supportive, trusting relationships with people living with dementia and those who care for them, recognising and respecting their individual circumstances, needs and wishes.
• Help people maintain their independence, improve their wellbeing and feel more confident and supported in their day-to-day lives.
• Provide tailored information, advice and emotional support that reflects each person's background, culture, values and preferences.
• Support people in ways that work best for them, including over the phone, in person and alongside other services and professionals. This may include home visits where appropriate.
• Take part in the referral and telephone support rota, responding to new referrals promptly and sensitively to ensure people receive support as early as possible.
• Manage your own workload, maintaining accurate, confidential and respectful records.
• Help people access local services, community activities and support networks that meet their needs and reduce social isolation.
• Work closely with colleagues, sharing ideas and contributing to the ongoing development and improvement of the service.
• Facilitate peer support groups, creating welcoming and inclusive spaces where people affected by dementia can share experiences, build connections and access information and support.
• Host drop-in sessions, attend community events and provide information about dementia and the support available locally.

Interviews have been provisionally scheduled to take place on the 20th 22nd and 23rd of October via teams.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

INDAZ