Marketplace Operations Coordinator

Fushi; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Fushi is seeking an experienced Marketplace Operations Coordinator to own Amazon Vendor Central and Seller Central accounts and oversee Holland & Barrett, TikTok Shop and Deliveroo. You will manage orders end-to-end, align listings and pricing, and collaborate with cross-functional teams to optimize performance and compliance.

You will learn and implement MRP and material planning tasks, coordinate with Warehouse, Production, Sales and Finance, and assist in moving between Vendor and Seller

Qualifications

• Hands-on experience with Amazon Vendor Central (1P), including purchase orders, confirmations, shortages and delivery appointments.
• Hands-on experience with Amazon Seller Central (3P), including listings, inventory, orders and account health.
• Experience handling chargebacks, claims and disputes, and working to Amazon and retailer compliance requirements.
• Strong analytical skills with proficiency in Microsoft Excel for data reporting and analysis.
• Experience with an ERP or inventory system.
• Experience with Holland & Barrett, TikTok Shop, Deliveroo or similar retailer and marketplace platforms.
• Experience in a purchasing, materials planning, procurement or supply chain coordination role, ideally in FMCG, cosmetics, supplements or manufacturing.

Responsibilities

• Manage day-to-day orders across Amazon Vendor Central, Holland & Barrett, TikTok and Deliveroo, processing them end to end in Odoo and each portal and flagging any stock shortfalls before processing.
• Keep product listings, pricing and availability accurate across all marketplace portals (content and pricing as set by Sales), resolving listing, fulfilment and compliance issues with retail partners and internal teams.
• Help plan and run a potential move from Vendor Central to Seller Central, updating processes and documentation as the model changes.
• Make sure in-house Amazon prep meets current and future compliance requirements, working with the warehouse team and tracking prep costs and materials so prep is never held up.
• Produce regular performance reporting across channels, including sales, fill rates and order accuracy, and share Amazon forecasting insights with the Supply & Demand and Sales teams.
• Identify and dispute chargebacks with Finance, and coordinate returns with the Warehouse and Finance teams so items are correctly restocked or written off.
• Generate material requirements for raw materials, components and packaging from the demand plan, then validate them with the Stock Controller before anything is purchased.
• Raise purchase orders in Odoo in line with approved requirements, lead times and budgets, analysing cost prices and MOQs to recommend the right order quantities and support supplier negotiations.
• Flag shortages, excess or slow-moving stock to the Demand & Supply Manager with recommended actions to protect availability and working capital.
• Chase suppliers for confirmed delivery dates and on-time, in-full deliveries, escape risks early, and keep purchase order and supplier information accurate in Odoo.
• Make sure Production has the right materials ahead of each run, and help resolve shortages and substitutions quickly with the Stock Controller.
• Support the Sales, Finance, Production and Supply & Demand teams with queries, reporting and analysis, flagging risks early and helping improve how we work.

Skills

Analytical thinking

Attention to detail

Problem solving

Cross-functional collaboration

Tools

Amazon Vendor Central

Amazon Seller Central

Odoo ERP

Inventory management system

Job description

Founded in 2011 by Rannesh Jansari and Ria Pattni, Fushi is an award-winning, Ayurveda-inspired health and beauty brand on a mission to enhance women's wellbeing - and their families - by creating ethically-made health and beauty solutions that positively impact lives. All our products are handmade in our London workshop and rooted in authenticity, sustainability, and Ayurvedic wisdom. Fushi is guided by its Vision/Traction Organiser (V/TO), and we are proud to live our core values - Integrity, Humility, Commitment and Kindness - while nurturing a people-first culture driven by Authenticity, Ownership, an Agile Mindset, and Continuous Improvement.

POSITION OVERVIEW

We are looking for an experienced marketplace operations professional, with hands-on experience of both Amazon Vendor Central and Seller Central, who wants to broaden their career into supply chain and procurement. As our Marketplace Operations Coordinator, you will be the dedicated owner of Fushi’s marketplace and retailer accounts: Amazon, Holland & Barrett, TikTok and Deliveroo. You will manage orders end-to-end, from receipt and in-house prep through to fulfilment and reconciliation, so that every channel runs accurately and on time. Our Amazon account currently runs through Vendor Central and we may move to Seller Central in future (timing to be confirmed), so experience of both models is important. This is an operational role, not a sales role: pricing and commercial decisions stay with the Sales team.

Marketplaces are the main focus of the role. For the rest of your time you will support the Demand & Supply Manager and the Stock Controller with planning tasks such as MRP, material requirements and purchase order follow-up, so you also learn how marketplace demand turns into material requirements and supplier deliveries. You will work closely with the Stock Controller, Production, Sales, Finance and Warehouse teams to keep orders flowing and materials arriving on time. You do not need to be a purchasing or MRP expert on day one; we will build that with you.

You are methodical and detail-driven, with the commercial curiosity to see how channel performance, cost and availability fit together. You do not wait to be told when something is off: you spot it, flag it and fix it.

YOUR RESPONSIBILITIES

Amazon and Marketplace Management

• Manage day-to-day orders across Amazon Vendor Central, Holland & Barrett, TikTok and Deliveroo, processing them end to end in Odoo and each portal and flagging any stock shortfalls before processing.
• Keep product listings, pricing and availability accurate across all marketplace portals (content and pricing as set by Sales), resolving listing, fulfilment and compliance issues with retail partners and internal teams.
• Help plan and run a potential move from Vendor Central to Seller Central, updating processes and documentation as the model changes.
• Make sure in-house Amazon prep meets current and future compliance requirements, working with the warehouse team and tracking prep costs and materials so prep is never held up.

Reporting, Chargebacks and Returns

• Produce regular performance reporting across channels, including sales, fill rates and order accuracy, and share Amazon forecasting insights with the Supply & Demand and Sales teams.
• Identify and dispute chargebacks with Finance, and coordinate returns with the Warehouse and Finance teams so items are correctly restocked or written off.

Materials Planning and Purchasing

• Generate material requirements for raw materials, components and packaging from the demand plan, then validate them with the Stock Controller before anything is purchased.
• Raise purchase orders in Odoo in line with approved requirements, lead times and budgets, analysing cost prices and MOQs to recommend the right order quantities and support supplier negotiations.
• Flag shortages, excess or slow-moving stock to the Demand & Supply Manager with recommended actions to protect availability and working capital.

Supplier and Production Support

• Chase suppliers for confirmed delivery dates and on-time, in-full deliveries, escape risks early, and keep purchase order and supplier information accurate in Odoo.
• Make sure Production has the right materials ahead of each run, and help resolve shortages and substitutions quickly with the Stock Controller.

Cross-functional Support

• Support the Sales, Finance, Production and Supply & Demand teams with queries, reporting and analysis, flagging risks early and helping improve how we work.

YOU HAVE

• Hands-on experience with Amazon Vendor Central (1P), including purchase orders, confirmations, shortages and delivery appointments
• Hands-on experience with Amazon Seller Central (3P), including listings, inventory, orders and account health
• Experience handling chargebacks, claims and disputes, and working to Amazon and retailer compliance requirements
• Strong analytical skills with proficiency in Microsoft Excel for data reporting and analysis
• Experience with an ERP or inventory system
• Experience with Holland & Barrett, TikTok Shop, Deliveroo or similar retailer and marketplace platforms
• Experience in a purchasing, materials planning, procurement or supply chain coordination role, ideally in FMCG, cosmetics, supplements or manufacturing

LIVING OUR VALUES

At Fushi, our people values are the foundation of everything we do. We are looking for someone who embodies these in their day-to-day.

• Authenticity – you bring your genuine self to work, act with integrity, and build trust through honest, transparent communication
• Ownership – you take full accountability for your areas and your outputs, never waiting to be asked and always following through
• Agile Mindset – you embrace change, welcome new tools and processes with curiosity, and find smarter ways to work in a fast-moving environment
• Continuous Improvement – you are never satisfied with the status quo, always looking to strengthen processes, improve data quality, and raise the standard

WHAT SUCCESS LOOKS LIKE

Within your first 90 days, you will have taken full ownership of our Amazon account (Vendor Central today, Seller Central if we move) and of our Holland & Barrett, TikTok and Deliveroo accounts, established a reliable order management rhythm, and have in-house Amazon prep running smoothly and fully compliant. You will have built strong working relationships with the Demand & Supply Manager, Stock Controller, Warehouse, Production and Finance teams and be supporting MRP and purchase order tasks.