Marketplace Ecommerce Manager

Hearst Communications, Inc.; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Marketplace Ecommerce Manager to lead their B2B membership initiative. This role is pivotal in supporting small businesses and artisans across the UK. You will manage relationships with third-party developers, onboard sellers, and ensure effective website curation. With a focus on analytics and customer service, you'll play a key role in building a successful marketplace. Join a collaborative team that values innovation and offers a hybrid working environment, along with numerous perks to enhance your work-life balance.

Benefits

25 days’ holiday

Hybrid working

Discounted gym membership

Healthcare cash plan

Charity day

Life assurance

Pension scheme

Regular social events

Qualifications

• Strong understanding of ecommerce websites and best practices.
• Experience working with small businesses and startups.

Responsibilities

• Manage relationships with third-party website developers.
• Onboard new sellers and curate website content.

Skills

Ecommerce Management

Analytical Skills

Customer Service

Technical Problem Solving

Communication Skills

Tools

Shopify

Microsoft Office

CMS Platforms

Job description

At Hearst UK, there’s always more to the story. Join us as our Marketplace Ecommerce Manager, Country Living, to start the next chapter in your career.

About Us

We’re the UK’s leading premium publisher, behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper’s Bazaar, and Country Living. We foster a collaborative working environment, encourage innovative ideas, and are committed to continuous development and improvement. We trust each other to do our best, have fun, and build on our heritage to make history.

About the Role

This role joins Country Living at a pivotal time as they launch a B2B membership supporting small businesses and artisans across the UK. The Marketplace Ecommerce Manager will oversee the Country Living Marketplace as part of this wider programme. Responsibilities include managing relationships with third-party website developers, onboarding new sellers, product management, seller communications, website curation, and reporting. You will be part of the Country Living B2B team, working together to build a successful membership that leverages 40 years of heritage supporting small businesses and artisans.

About You

• Strong understanding of ecommerce websites and best practices from both seller and consumer perspectives.
• Adaptable working style, capable of managing unpredictable technical issues with quick solutions.
• Analytical mindset with the ability to use analytics for decision-making and reporting to the wider team.
• Strong technical skills across Microsoft Office and CMS platforms.
• Experience using ecommerce CMS and tools like Shopify.
• Experience working with small businesses and startups.
• Excellent people skills, including friendly customer service and a helpful attitude.

What We Offer

Hearst UK offers a wide range of perks and benefits to support your learning, work, and life, including:

• 25 days’ holiday (with options to buy up to 5 additional days)
• Hybrid working – four days in the office per week
• Discounted gym membership
• Healthcare cash plan
• A charity day to support your chosen cause
• Life assurance and pension scheme
• Regular social events and more!

There’s more to your story than you imagine. And the next chapter begins right here.

Hearst UK is deeply committed to reflecting the diverse world we live in. We aim to create an inclusive culture where everyone feels heard, respected, and valued. We believe that diverse teams foster creativity, collaboration, and innovation, enabling us to produce powerful and exciting content for many more people.