eCommerce Manager - Marketplace

China-Britain Business Council; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an eCommerce Manager to drive growth across its digital platforms for the UK and Ireland. This pivotal role involves developing category strategies, optimizing marketplace performance, and enhancing customer experiences through data-driven insights. Collaborating with diverse teams, you will play a key role in achieving revenue and profitability targets while fostering a culture of inclusivity and care. If you are passionate about e-commerce and ready to make a significant impact, this is the opportunity for you.

Benefits

Employee Discount - 25%

Pension Contributions

33 Days Holiday

Private Medical Care

Electric Car Scheme

Qualifications

• Strong knowledge of e-commerce principles and customer journey mapping.
• Proficiency with analytics tools and merchandising tools.

Responsibilities

• Develop and implement category strategies to exceed revenue targets.
• Monitor KPIs and use data insights for performance improvement.

Skills

E-Commerce Principles

Analytical Skills

Stakeholder Management

Promotional Strategies

Data-Driven Decision Making

Tools

Google Analytics

Tableau

Content Management Systems

Job description

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

We have a fantastic opportunity to join us as an eCommerce Manager at Holland & Barrett.

The eCommerce Manager is responsible for driving growth and performance across your category areas both on the website and app for the UK and Ireland.

You are a primary point of contact for your commercial category teams, working with them to shape and deliver digital category strategies aligned with overall business goals.

This is a highly visible role involving collaboration with stakeholders across Digital, Commercial, Tech, Retail Operations, Marketing, and Finance to ensure alignment and drive performance and experience.

The Role:

Key Responsibilities:

1. Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyze market trends, customer behavior, and the competitive landscape to identify growth opportunities.
2. Marketplace Management:
   • Identify opportunities to expand ranges on our in-house Marketplace platform. Manage product listing optimization, pricing, advertising, and inventory.
   • Manage relationships with marketplace vendors to leverage promotional opportunities, advertising, maximize stock, and resolve issues.
3. Performance Optimization and Analysis:
   • Monitor KPIs such as traffic, conversion rates, average order value, and customer growth.
   • Use data-driven insights to improve site and category performance, collaborating with marketing and creative teams on campaigns.
   • Lead financial reporting and provide updates on actions taken.
   • Support category reviews with insights and launch plans.
   • Work with digital and commercial teams to develop and execute strategies.
   • Collaborate with cross-functional teams to ensure seamless customer experiences.
4. Inventory & Supply Chain Coordination:
   • Coordinate with supply chain and logistics to ensure accurate inventory levels.
   • Forecast demand and manage replenishment to minimize stockouts and excess inventory.
5. Listing Management:
   • Monitor NPD pipeline and update website ranges timely.
   • Optimize product data for website and customer needs.
   • Manage end-of-life product processes and redirects.
6. Promotional Activity & Planning:
   • Brief onsite assets for promotional periods, coordinating with activity planning teams.
   • Implement promotional activities and quality control measures.
7. Customer Experience:
   • Enhance the customer journey using data insights.
   • Oversee resolution of ecommerce and marketplace customer inquiries.

Location:

This role can be based in Nuneaton or London, with occasional travel to other H&B locations. We support hybrid working with a minimum of 2 days in the office.

The Person:

Key Requirements:

• Strong knowledge of e-commerce principles, including promotional strategies and customer journey mapping.
• Proficiency with analytics tools like Google Analytics, Tableau, etc.
• Experience with content management systems and merchandising tools.
• Ability to monitor market trends and translate insights into strategies.
• Proven track record in D2C growth and performance improvement.
• Experience in revenue growth initiatives and data-driven decision making.
• Strong analytical, problem-solving, and stakeholder management skills.

What we offer:

Our Benefits include, but are not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension contributions
• 33 Days Holiday (including bank holidays)
• Private Medical Care
• Exclusive benefits and savings
• Electric Car Scheme

We are committed to diversity, inclusion, and wellbeing, embracing our EPIC values: Expertise, Pioneering, Inclusive, Caring.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias or employees. We are not responsible for fees related to such submissions.