Ecommerce & Marketplace Manager

JR United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an E-Commerce & Marketplaces Manager to drive online growth across e-commerce and marketplaces. This role involves leading day-to-day operations, optimizing site performance, and collaborating with various teams to enhance the digital customer experience. You'll have the opportunity to shape digital commerce strategies in a dynamic and growing brand environment. If you're passionate about e-commerce and thrive in a fast-paced setting, this is the perfect role for you.

Qualifications

• Proven experience in e-commerce and marketplace management.
• Hands-on experience with Shopify and marketplace platforms.
• Strong analytical and negotiation skills.

Responsibilities

• Develop strategies to drive growth across online sales and marketplaces.
• Manage performance of Shopify-based websites for optimal user experience.
• Monitor and report on KPIs like traffic and conversion rates.

Skills

E-commerce Management

Shopify

Marketplace Platforms (Amazon, eBay)

Digital Marketing Integration

Analytical Skills

Negotiation Skills

Organisational Skills

Team Collaboration

Communication Skills

Tools

Analytics Tools

Job description

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Do you have a passion for driving online growth across e-commerce and marketplaces?

Are you highly analytical and thrive in a fast-paced, digitally focused environment?

Do you enjoy collaborating across departments to deliver an exceptional customer experience?

MacGregor Black is currently partnering with a Leading Consumer Goods Business, on the search for an E-Commerce & Marketplaces Manager. This is a permanent position based in Central London.

As E-Commerce & Marketplaces Manager, you’ll be reporting to the Marketing Director and will be responsible for leading the day-to-day operations and commercial performance of the company’s e-commerce websites and marketplace channels. You’ll work cross-functionally and with external agencies to deliver on commercial objectives, optimise site and marketplace performance, and drive digital innovation. This is an exciting opportunity to shape and scale digital commerce in a growing brand environment.

Key Responsibilities:

• Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention.
• Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience.
• Identify and execute growth opportunities across new and existing marketplaces.
• Source, negotiate, and onboard new sellers/partners to broaden product offerings and expand digital reach.
• Manage marketplace performance including advertising, inventory, supply chain, fulfilment, and account health.
• Create and optimise engaging, accurate, and brand-aligned product listings across all digital channels.
• Analyse and improve conversion rates through user journey audits, A/B testing, and optimisation strategies.
• Collaborate with digital marketing teams to integrate campaigns (SEO, SEM, email, social media) with e-commerce platforms.
• Liaise with operations to ensure accurate stock levels, efficient uploads, and timely product availability.
• Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance.
• Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction.
• Work collaboratively with marketing, sales, logistics, and customer service teams to align initiatives with company goals.
• Manage relationships with digital marketing agencies on a day-to-day basis.
• Liaise with third-party vendors, including payment, logistics, and development partners, to ensure seamless operations.

What are we looking for?

• Proven experience in e-commerce and marketplace management.
• Hands-on experience with Shopify and marketplace platforms (Amazon, eBay, etc.).
• Solid understanding of CRO, digital marketing integration, and analytics tools.
• Strong analytical, commercial, and negotiation skills.
• Detail-oriented with excellent organisational skills and a proactive mindset.
• A team player who thrives in a collaborative, fast-paced environment.
• Strong interpersonal and communication skills, with the ability to influence across all levels.

Competitive salary and benefits package on offer.

Please contact Daniel Hookway today for more information.