Market Operations Support Analyst

Aquis Exchange; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Aquis Exchange is looking for a Market Support Analyst to maintain and run the Aquis and Aquis client exchange platforms. Responsibilities include providing first-line support, troubleshooting issues, and ensuring operational efficiency across the platforms.

The ideal candidate will have at least 2 years of experience in a technical support role, proficiency in Microsoft Excel, and a solid understanding of UK and EU equity markets. Join Aquis Exchange to contribute to a growing business in a regulated environment.

Qualifications

• 2 years of experience in an operation or technical support role.
• Proficient in Microsoft Office products.
• Excellent communication skills to explain technical concepts in simple terms.
• Experience with FIX Protocol and UK/EU equity markets.
• Ability to write SQL queries and understand relational databases.

Responsibilities

• Day-to-day running and maintenance of Aquis platforms.
• First-line support, answering calls and monitoring help desk systems.
• Troubleshooting and information collection for effective diagnosis.
• Ensure processes are streamlined and followed.

Skills

Effective communicator

Attention to detail

Self-motivated

Excellent team player

Interest in financial markets

Education

Degree level qualification

Tools

Microsoft Excel

Unix/Linux servers

SQL

GIT version control

Atlassian product suite

Grafana

Job description

Aquis Exchange is looking for a Market Support Analyst to maintain and run the Aquis and Aquis client exchange platforms. Responsibilities include providing first-line support, troubleshooting issues, and ensuring operational efficiency across the platforms.

The ideal candidate will have at least 2 years of experience in a technical support role, proficiency in Microsoft Excel, and a solid understanding of UK and EU equity markets. Join Aquis Exchange to contribute to a growing business in a regulated environment.