Operations Analyst

Aquis Exchange; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Aquis Exchange is seeking an Operations Analyst to manage and support the exchange platforms. This role includes direct client support and collaboration with various teams to ensure seamless operations.

The ideal candidate will have a degree and/or 5 years of experience, alongside skills in SQL, Unix/Linux, and excellent communication abilities. The position offers a dynamic work environment in London, emphasizing team collaboration and continuous improvement.

Qualifications

• Degree level qualification or 5 years of relevant experience.
• Extensive experience using Unix/Linux servers.
• Ability to write advanced SQL queries and strong understanding of relational databases.
• Scripting experience (e.g., bash/shell, python or similar).
• Proficient with Microsoft Excel and other Microsoft Office products.
• Excellent communication skills.

Responsibilities

• Manage day-to-day operations of exchange platforms.
• Provide first-line support to clients.
• Collaborate with various teams to ensure operational success.
• Support build-out and configuration of new platforms.
• Lead technology client support.
• Compile outage reports.
• Act as subject-matter expert on exchange platforms.
• Pursue improvements benefiting the team.

Skills

Effective communicator

Attention to detail

Team player

Interest in financial markets

Education

Degree level qualification (or equivalent) and/or 5 years of experience

Tools

Unix/Linux

SQL

Microsoft Excel

FIX Protocol

GIT

Job description

Job Title: Operations Analyst

Internal Job Level: Associate/Senior Associate (based on experience)

Type of Employment: Permanent

Location: London

Reports To: Head of Second Line Operations

Job Overview

The primary responsibilities of the Operations Analyst will be maintaining and running the Aquis and Aquis client exchange platforms. Aquis is a growing business and the list of exchanges supported by the Exchange Operations Team may expand in the future. The operations team currently works a weekly shift rota covering 07:00-18:00, and there may also be some evening and weekend work.

Responsibilities And Duties

• Responsible, along with other operations analysts, for the day-to-day management of the exchange platforms.
• Provide first‑line support to connected clients.
• Work with Compliance, Surveillance, Infrastructure and Sales to ensure appropriately monitored live operations of all platforms.
• Support the build‑out and configuration of new exchange platforms.
• Take a lead role in technology client support, including platform delivery management, support and knowledge transfer.
• Raise and deploy changes to support the day‑to‑day running of multiple exchange platforms.
• Compile outage reports for any production outages once the outage has been rectified.
• Be a subject‑matter expert of the exchange platforms offered from a technological perspective.
• Take part in release review meetings prior to upgrades.
• Actively raise and pursue improvements and changes that will benefit the team and the wider Aquis ecosystem.

Essential Experience

• Degree level qualification (or equivalent) and/or 5 years of experience.
• Extensive experience using Unix/Linux servers.
• Ability to write advanced SQL queries and a strong understanding of relational databases.
• Scripting experience (e.g., bash/shell, python or similar).
• Proficient with Microsoft Excel and other Microsoft Office products.
• Experience with FIX Protocol.
• Proven use of GIT or similar.
• Excellent communication skills with an ability to explain technical concepts to a non‑technical audience.
• Experience supporting production applications and demonstrated the ability to understand end‑to‑end systems and processes.
• Experience with network support and troubleshooting.
• Exposure to UK and EU equity markets.

Desired Experience

• Prior experience in a similar role.
• Knowledge or experience of Grafana.
• Previous experience of Binary Protocols.
• Previous experience of the Atlassian suite of products.
• TCP/UDP knowledge.

Skills

• Effective communicator.
• Attention to detail, numerate, self‑motivated.
• Excellent team player and self‑starter.
• Interest in financial markets and the requirements to operate effectively in a highly regulated environment.

The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Equal opportunities at Aquis Exchange. We are an equal‑opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.