Marketing Coordinator – 37756249

Career Moves Group; Greater London; Remote; GBP 26,000 - 33,000; Part time

Job summary

Career Moves Group is seeking a Market Coordinator – Key Accounts to support a global travel platform from a fully remote base with London or Berlin options. You will manage high-value host enquiries and escalations, serving as the main contact between hosts and internal teams, guiding issues from first enquiry to resolution and driving six-star service standards.

The role emphasises proactive problem solving, cross-team collaboration and maintaining swift SLAs, with opportunities to influence

Qualifications

• At least four years in customer support or account management.
• Experience handling high-value, complex, time-sensitive enquiries.
• Fluent English with excellent written and verbal skills.
• Strong listening, problem-solving and conflict resolution abilities.
• Ability to investigate issues and exercise sound judgement.
• Experience managing multiple priorities in a fast-paced environment.
• Track record of meeting SLAs.

Responsibilities

• Provide dedicated host-facing support to the Key Accounts team, managing sensitive and time-critical enquiries.
• Take ownership of issues from initial investigation through to resolution, keeping hosts informed throughout.
• Research complex cases, working with internal teams to identify appropriate solutions.
• Triage and assign escalation tickets, recommending actions to support efficient resolution.
• Respond promptly to email enquiries, meeting SLA response times.
• Develop understanding of company policies, procedures and brand risk considerations.
• De-escalate challenging situations professionally, including when outcomes do not meet host expectations.
• Work with hosts to improve listing quality and support growth in five-star bookings.
• Build relationships with Key Account Managers and regional teams.
• Share recommendations to improve processes and host experience.
• Support local market events when required.

Skills

Customer support

Account management

English fluency

Active listening

Problem solving

Multi-tasking

Salesforce

Google Workspace

Tools

Salesforce

Google Workspace

Jira

Job description

Market Coordinator – Key Accounts

Sector: Travel and hospitality technology
Location: Fully remote; London or Berlin base
Pay: £19.23–£24.03 per hour
Contract: Temporary assignment; dates to be confirmed
Hours: 40 hours per week

About the role:

We’re looking for an experienced Market Coordinator to support the Key Accounts team at a leading global travel platform.

You’ll manage high-value host enquiries and escalations, acting as a key point of contact between accommodation partners and internal teams. Taking ownership of issues from initial enquiry through to resolution, you’ll deliver clear communication, investigate complex problems and maintain a high standard of service.

Your work will help improve host satisfaction, streamline support processes and enable Key Account Managers to focus on strategic account growth.

Key responsibilities:

• Provide dedicated host-facing support to the Key Accounts team, managing sensitive and time-critical enquiries.
• Take ownership of issues from initial investigation through to resolution, keeping hosts informed throughout.
• Research complex cases, working with internal teams to identify appropriate solutions.
• Triage and assign escalation tickets, recommending actions to support efficient resolution.
• Respond promptly and accurately to email enquiries, meeting agreed service-level response times.
• Develop a thorough understanding of company policies, support procedures and brand risk considerations.
• De-escalate challenging situations professionally, including when the outcome does not meet a host’s expectations.
• Work proactively with hosts to improve listing quality and support an increase in five-star bookings.
• Build effective relationships with Key Account Managers, regional teams and other internal stakeholders.
• Share recommendations to improve processes and the host experience.
• Support local market events when required.

Required skills and experience:

• At least four years’ experience in customer support or account management.
• Experience handling high-value, complex and time-sensitive customer enquiries.
• Fluent English, with excellent written and verbal communication skills.
• Strong active listening, problem-solving and conflict resolution skills.
• Ability to investigate issues, assess information and exercise sound judgement.
• Experience managing multiple priorities in a fast-paced environment.
• A track record of meeting or exceeding agreed service-level response times.
• Strong organisational skills and attention to detail.
• Confidence working independently and collaborating across teams.
• Proficiency with Salesforce and Google Workspace.

Desirable experience:

• Spanish and/or French language skills.
• Experience in hospitality, travel or accommodation services.
• Familiarity with Jira.