Account Manager - Dutch Speaking

C&M Travel Recruitment Ltd; Greater London; Hybrid; GBP 36,000 - 60,000; Full time

Job summary

C&M Travel Recruitment Ltd. is seeking a Dutch-speaking Account Manager for a UK-wide, hybrid role in travel. You will manage corporate clients, develop account plans and drive growth through cost savings and service improvements.

Native or professional-level Dutch and English, proven account management experience in travel, and strong relationship-building skills are essential for this commercially focused position.

Qualifications

• Native or professional-level Dutch and English.
• Proven account management or high-level customer service experience within travel industry, ideally corporate travel/TMC.
• Experience managing and developing complex, multi-level client relationships.
• Strong account planning and relationship management skills.
• Experience using CRM systems and interpreting MI, business intelligence and performance data.
• Commercial mindset with ability to identify opportunities for account growth and additional revenue.
• Excellent problem-solving and decision-making skills, with the confidence to work independently.

Responsibilities

• Building strong, multi-level relationships with corporate travel clients through regular contact and face-to-face meetings.
• Developing and delivering bespoke account development plans aligned to client objectives.
• Understanding each account's strategic importance and identifying opportunities for growth.
• Leading regular client reviews, using data and insight to demonstrate value and recommend improvements.
• Identifying opportunities for cost savings, service enhancements and increased efficiency within client travel programmes.
• Managing the commercial aspects of accounts, including contract value, income streams, billing and renewals.
• Promoting additional products, services and technology to enhance the client proposition and grow account revenue.
• Supporting clients with technology adoption and training.
• Keeping accurate client records and interactions within the CRM.
• Working closely with Sales, Implementation and wider internal teams to deliver solutions and resolve client issues.
• Representing the business professionally across the UK and Netherlands.

Skills

Dutch language

Account management

Customer service

CRM systems

Business intelligence

Tools

CRM software

BI data

Job description

Account Manager – Dutch Speaking, Travel, UK Wide Hybrid Opportunity.

Location: Hybrid from one of a number of UK locations.
Salary: Negotiable
Type: Permanent, Full-time

Are you an experienced Travel Account Manager who speaks fluent Dutch and English and enjoys building long-term client relationships?

We’re looking for a Dutch-speaking Account Manager to manage and grow a portfolio of corporate travel clients. This is a commercially focused role where you'll act as a trusted partner to your clients, helping them optimise their travel programmes, improve service and technology, identify savings and unlock new opportunities.

Native or professional-level Dutch and English is essential.

The Role

You'll be responsible for:

• Building strong, multi-level relationships with corporate travel clients through regular contact and face-to-face meetings.

• Developing and delivering bespoke account development plans aligned to client objectives.

• Understanding each account's strategic importance and identifying opportunities for growth.

• Leading regular client reviews, using data and insight to demonstrate value and recommend improvements.

• Identifying opportunities for cost savings, service enhancements and increased efficiency within client travel programmes.

• Managing the commercial aspects of accounts, including contract value, income streams, billing and renewals.

• Promoting additional products, services and technology to enhance the client proposition and grow account revenue.

• Supporting clients with technology adoption and training.

• Keeping accurate client records and interactions within the CRM.

• Working closely with Sales, Implementation and wider internal teams to deliver solutions and resolve client issues.

• Representing the business professionally across the UK and Netherlands.

About You

You'll ideally have:

• Native or professional-level Dutch and English.

• Proven account management or high-level customer service experience within the travel industry, ideally corporate travel/TMC.

• Experience managing and developing complex, multi-level client relationships.

• Strong account planning and relationship management skills.

• Experience using CRM systems and interpreting MI, business intelligence and performance data.

• A commercial mindset with the ability to identify opportunities for account growth and additional revenue.

• Excellent problem-solving and decision-making skills, with the confidence to work independently.

• Strong organisation and time-management skills, with the ability to manage deadlines and multiple priorities.

• A proactive, client-focused approach and a genuine commitment to getting things done.

• Flexibility and willingness to travel regularly across the UK and to the Netherlands.

The Opportunity

You'll join an established, international travel management business where technology, service and client relationships sit at the heart of the proposition.

If you're a commercially minded Account Manager who can build trusted relationships with Dutch-speaking corporate clients and deliver genuine value, this could be an excellent next step.