Maritime In-Service Support Manager — CLS & Lifecycle

Morson Human Resources Limited; England; On-site; GBP 65,000 - 90,000; Full time

Job summary

TKMS ATLAS UK is seeking an experienced In-Service Support Manager to take ownership of CLS contracts, coordinating with Project Managers, Engineering and ILS to ensure mission-critical support through the lifecycle. The role requires building strong relationships with customers and suppliers, delivering KPI-driven performance and leading reviews across UK and international sites.

You will oversee performance-based contracts, manage budgets and schedules, and drive continuous improvement while

Qualifications

• A degree in Engineering, Business or a related discipline (or equivalent experience).
• Project Management qualifications or proven experience delivering projects within a services environment.
• Experience managing In-Service Support, Contractor Logistics Support (CLS) or Integrated Logistics Support (ILS) programmes.
• Knowledge of defence support environments, ideally within the maritime sector.
• Experience managing performance-based contracts throughout the product lifecycle.
• Excellent communication, leadership and stakeholder management skills, with the confidence to engage customers and senior management.
• Strong organisational, commercial and reporting skills, with experience using digital tools and ERP systems such as SAP.

Responsibilities

• Managing In-Service Support and CLS contracts, ensuring all KPIs, SLAs and contractual deliverables are achieved.
• Acting as the primary customer contact and leading contract review and progress meetings.
• Monitoring project performance, budgets, schedules and risks, providing regular reporting and escalation where required.
• Working closely with Project Managers, Engineering, ILS, Commercial, Procurement, Quality and Production teams to deliver successful outcomes.
• Managing supplier and subcontractor performance to ensure services are delivered on time and within budget.
• Building strong working relationships with internal stakeholders, customers, end users and external suppliers.
• Supporting programme planning and performance-based contract delivery across the full product lifecycle.
• Driving continuous improvement while maintaining high levels of customer satisfaction.
• Providing leadership and direction to project teams, ensuring the successful delivery of business objectives.
• Occasionally travelling to customer and company sites across the UK and internationally.

Skills

Project management

Contract management

Customer relationship

Leadership

Stakeholder management

Budgeting

Communication

Programme delivery

Risk management

Education

Engineering or Business degree

Tools

SAP

Job description

TKMS ATLAS UK is seeking an experienced In-Service Support Manager to take ownership of CLS contracts, coordinating with Project Managers, Engineering and ILS to ensure mission-critical support through the lifecycle. The role requires building strong relationships with customers and suppliers, delivering KPI-driven performance and leading reviews across UK and international sites.

You will oversee performance-based contracts, manage budgets and schedules, and drive continuous improvement while