Senior In Service Support Manager

Tkms Atlas Uk; South Perrott; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Career Development and Training

Pension with up to 1.5X employer"

25 days holiday

Dental Cover and Employee Assistance

Flexible working patterns

Job summary

TKMS ATLAS UK seeks a Senior In-Service Support Manager to lead multiple CLS and In-Service Support contracts, coordinating with project managers and cross-functional teams. You will drive contract performance, KPI achievement and customer satisfaction across UK sites and overseas operations.

You will oversee interfaces with customers, suppliers and internal stakeholders, ensuring on-time delivery and effective reporting while maintaining leadership across the support environment.

Qualifications

• Strong understanding of In-Service Support, ideally within Defence or Maritime.
• Experience managing complex projects in Services or support environments; PM qualifications advantageous.
• Knowledge of CLS/ILS processes and performance-based contracts.
• Excellent commercial awareness balancing customer needs with business objectives.
• Leadership to manage teams and align stakeholders.
• Highly organised with ability to manage multiple projects, budgets and schedules.
• Excellent written, verbal and interpersonal communication.
• Experience with SAP ERP, product life cycle and bid management advantageous.
• Training and development for the role will be provided.

Responsibilities

• Manage several mid-to-large CLS and In-Service Support projects.
• Ensure KPIs, SLAs, contractual deliverables and customer acceptance.
• Lead customer interfaces and contract progress meetings.
• Monitor project performance against cost, schedule and service requirements.
• Provide reporting and escalation to management on progress.
• Coordinate internal stakeholders across PM, Engineering, ILS, Operations, Production, Commercial, Procurement, Sub-Contract Management and QA.
• Work with suppliers and subcontractors to meet budgets and schedules.
• Build relationships with customers, end users and suppliers.
• Provide leadership and direction to support teams and build confidence.
• Identify and resolve issues quickly, focusing on customer satisfaction and business objectives.
• Support Project, Programme and Bid Management activities.
• Travel occasionally to other UK and overseas sites.

Skills

In-Service Support

CLS

Project management

SAP ERP

Defence industry

Stakeholder management

Communication

Education

Project management qualification

Tools

SAP ERP

Job description

Senior In Service Support Manager

Do you have experience managing complex In-Service Support or Contractor Logistics Support (CLS) contracts and the leadership skills to deliver critical maritime and defence capabilities to performance, cost and time? As a Senior In Service Support Manager , you will join the Services Division at TKMS ATLAS UK, taking responsibility for managing several mid-to-large-sized CLS contracts. Working closely with Project Managers and multidisciplinary teams, you will ensure that delivered capabilities are maintained and effectively supported throughout their operational life. This is an important role in ensuring customer requirements are achieved while protecting TKMS ATLAS UK's interests and supporting the continued success of our Services Division.

You will lead the day-to-day management of multiple In-Service Support and CLS projects, acting as a key interface between TKMS ATLAS UK, customers, suppliers and internal stakeholders. You will provide leadership across the support environment, monitor contract performance and ensure projects remain aligned to agreed KPIs, SLAs, cost and schedule.

Key responsibilities

• Manage several mid-to-large-sized CLS and In-Service Support projects.
• Ensure KPIs, SLAs, contractual deliverables and customer acceptance requirements are achieved.
• Lead customer interfaces and contract progress meetings.
• Monitor project performance against cost, schedule and agreed service requirements.
• Provide timely reporting and escalation to management on project progress and performance.
• Coordinate internal stakeholders across Project Management, Engineering, ILS, Operations, Production, Commercial, Procurement, Sub-Contract Management and Quality Assurance.
• Work with suppliers and subcontractors to ensure requirements are delivered within agreed budgets and schedules.
• Build strong relationships with customers, end users and suppliers.
• Provide leadership and direction to support teams and build customer confidence.
• Identify and resolve issues quickly, maintaining a strong focus on customer satisfaction and business objectives.
• Support Project, Programme and Bid Management activities where required.
• Travel occasionally to other UK and overseas sites.

We are looking for someone who:

• Has a strong understanding of In-Service Support, ideally within a Defence or Maritime environment.
• Has experience managing complex projects, particularly within a Services or support environment, with formal project management qualifications being advantageous.
• Can demonstrate knowledge of CLS/ILS processes and performance-based contracts.
• Has strong commercial awareness and understands how to balance customer requirements with business objectives.
• Has the leadership capability to manage teams, build confidence and bring stakeholders together to achieve objectives.
• Is highly organised and able to manage multiple projects, priorities, budgets and schedules effectively.
• Has excellent written, verbal and interpersonal communication skills, with the confidence to engage customers and senior management.
• Experience with SAP ERP, the full Product Life Cycle, Project/Programme Management or Bid Management would be advantageous.
• Training and development relating to the specific role will be provided where required.

Why TKMS ATLAS UK?

With a reputation for providing innovative underwater systems for the Royal Navy (RN) and export customers, TKMS ATLAS UK operates from our Headquarters on the Jurassic Coast in Dorset. Through science, engineering and R&D we convert data into information, knowledge and capabilities that challenge the status quo, and offer winning advantage at the frontline. Our people are at the heart of our success. An open and stimulating workspace empowers and encourages our people to be creative and act with integrity. Despite our continued growth, TKMS ATLAS UK prides itself on retaining a friendly and welcoming culture. As well as boasting a substantial benefits package, we offer progression and personal development opportunities, competitive remuneration, flexible working and a generous pension scheme.

The continuous investment in our unique in-house test and integration facilities has supported TKMS ATLAS UK's growth in supplying UK and global markets with submarine and ship systems. This includes sonar, autonomous systems, marine electric actuation and mine counter-measures. Our Portland Harbour waterside facilities provide an excellent environment to test systems at sea. As a leading innovative maritime systems company, TKMS ATLAS UK operates throughout all phases of the acquisition and engineering lifecycles, from concept to In-Service Support.

Package

• Competitive salary
• Career Development and Training
• Pension with up to 1.5X employer contributions
• 25 days holiday (increasing to 28 days after 5 years employment and 30 days after 10 years)
• Dental Cover and Employee Assistance Programme
• Flexible working patterns

At TKMS ATLAS UK, we support our staff to create work-life balance and encourage applications from individuals who are looking for part-time or condensed hours as well as full-time opportunities.

Location: Dorset Innovation Park, Winfrith Newburgh, Dorchester, DT2 8ZB

Employment status: Permanent

The successful candidate must be able to achieve full SC (Security Clearance) . JBRP1_UKTJ