Manufacturing Customer Service Specialist

Atkore; West Bromwich; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Company bonus

25 days annual leave

Life Assurance 4x salary

Free onsite parking

Pension

Employee assistance program

Job summary

Atkore is seeking a Customer Service Representative in West Bromwich to handle inquiries, returns, and complaints while collaborating with production, logistics and sales teams. The role focuses on driving customer satisfaction and timely responses.

You will maintain CRM records, seek process improvements, and build strong customer relationships in a manufacturing environment with a supportive team culture.

Qualifications

• Experience in customer service is desirable.
• Experience with stakeholders and relationship management.
• Experience in manufacturing or industrial environment preferable.
• Ability to multitask with high email and call volume.
• Strong written and verbal communication.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Process returns and provide updates to customers.
• Handle customer complaints, investigate issues, and provide effective solutions.
• Work closely with production, logistics, and sales teams to meet customer needs.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure satisfaction and build relationships.
• Identify opportunities to improve customer service processes and efficiency.
• Complaint handling and root-cause analysis to prevent order failures.

Skills

Customer service

Stakeholder management

Communication skills

Teamwork

Problem solving

Prioritisation

Pressure management

Tools

ERP software

CRM software

Microsoft Office

Job description

Atkore is seeking a Customer Service Representative in West Bromwich to handle inquiries, returns, and complaints while collaborating with production, logistics and sales teams. The role focuses on driving customer satisfaction and timely responses.

You will maintain CRM records, seek process improvements, and build strong customer relationships in a manufacturing environment with a supportive team culture.