Inside Sales & Customer Support Specialist

Atkore International Group; West Bromwich; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Life Assurance 4x salary

Discounted gym membership

Free onsite parking

Cash health plan

Job summary

Atkore International Group is seeking a proactive Customer Service Administrator in West Bromwich to manage orders, respond to queries, and support the UK team. The role involves outbound calls, stock checks, and coordinating with sales and logistics to ensure timely delivery.

Ideal candidates will have GCSEs, CRM experience (Salesforce/InforX), and strong communication skills. The company offers a competitive salary, a company bonus scheme, and extensive annual leave.

Qualifications

• GCSE level or Equivalent.
• Computer literate – intermediate level or above in Word and Excel.
• Working knowledge of CRM systems e.g., Salesforce or InforX would be desirable.
• Good telephone manner.
• Ability to build rapport with customers.
• Office Administration.
• Ability to work as part of a team and on your own initiative.
• Ability to prioritise own workload and manage own time commitments.
• Willingness to go the ‘extra mile.’
• Flexibility.
• Willingness to share ideas and improvements.

Responsibilities

• Use computerised systems (InforX and Salesforce) to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.
• Process and progress orders through to dispatch.
• Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.
• Respond to customer enquiries relating to stock, pricing and discount and provide 1st level technical support where possible.
• Conduct outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc.
• Provide the external sales team with information relating to quotations, customer accounts etc.
• Organise transport for non-standard deliveries.
• Ensure deliveries are progressed and any issues relating to delivery are dealt with efficiently, with the correct escalation where necessary.
• Liaise with all departments on issues relating to product manufacture, assembly etc.
• Provide general administrative duties to support the UK team as directed by Team leader.
• Any other duties of a similar nature as required.

Skills

Clear communication

Telephone etiquette

Rapport building

Team player

Time management

Education

GCSE level or equivalent

Tools

Salesforce

InforX

Job description

Atkore International Group is seeking a proactive Customer Service Administrator in West Bromwich to manage orders, respond to queries, and support the UK team. The role involves outbound calls, stock checks, and coordinating with sales and logistics to ensure timely delivery.

Ideal candidates will have GCSEs, CRM experience (Salesforce/InforX), and strong communication skills. The company offers a competitive salary, a company bonus scheme, and extensive annual leave.