Banking Job - Mandarin Speaking Associate Customer Service – London - iw

People First Recruitment; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

People First Recruitment in London is seeking a Mandarin-speaking Associate Customer Service for the Banking sector. The role supports business growth across client portfolios and new business, delivering prompt customer service while aiding day-to-day operations within the Banking department.

This is a full-time permanent position. The post requires Mandarin at native level, relevant customer service experience, and familiarity with banking operations and AML/KYC procedures.

Qualifications

• Mandarin at native level required.
• Experience in customer service is essential.
• Experience in sales or marketing would be advantageous.

Responsibilities

• Participate in marketing activities to achieve business development targets.
• Act as primary point of contact for customers and maintain relationships.
• Process account opening applications.
• Handle cash and related duties as cashier at closed counter.
• Carry out client onboarding and AML/KYC/KYB checks per bank policies.
• Request and obtain source of funds and source of wealth where appropriate.
• Ensure all activities adhere to internal guidelines and regulatory policies.
• Assist with preparing reports for business, AML and internal audits.
• Cover for other staff when required.

Skills

Mandarin

Customer service

Sales/Marketing

Education

Finance/Economics degree

Job description

Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news:

Your New Job Title: MandarinSpeakingAssociateCustomerService–Banking

TheSkillsYou'llNeed:Mandarintoanativelevel,experienceincustomerservice,salesormarketing.

YourNewSalary:Dependingonexperience

Officebased

Perm

Start:ASAP

Workinghours:35hoursperweek

Abouttherole

Bankingdepartment'smainresponsibilityistodeliverexcellentcustomerserviceaswellasmarketandpromoteproductsandservicesthattheBankofferstoitscustomerswhilstadheringtoHeadOffice'sandregulatorybodies'requirements.AsanAssociateCustomerService-MandarinSpeaking,youwillplayanimportantroleinsupportingthebusinessgrowthacrossbothexistingclientportfoliosandnewbusiness.Youwillprovidepromptandefficientcustomerservicewhileassistingwithday-to-dayoperationsoftheBankingdepartment.Thisisafulltimepermanentposition.

MandarinSpeakingAssociateCustomerService-WhatYou'llbeDoing:

• Participateinmarketingactivitiestoachievethetargetsofbusinessdevelopment
• Actasprimarypointofcontactforthecustomersandmaintaincustomerrelationships
• Processaccountopeningapplications
• Handlecashandotherrelateddutiesasacashieratclosedcounter
• Carryouttheclienton-boardingprocessandconductAnti-MoneyLaundering(AML),KnowYourCustomer(KYC),KnowYourBusiness(KYB)checkssuchasCustomerDueDiligence(CDD)onnewclientsaccordingtotheBank’spolicies
• RequestandobtainSourceofFund(SoF),SourceofWealth(SoW)fromcustomerswhereappropriate
• EnsurealloperationalactivitiesstrictlyadheretotheBank’sinternalguidelines,regulatorypoliciesandprocedures
• Assistwiththepreparationofbusiness,statistical,AML,internalauditrequirementsandcompliancerequirementsreports
• Actascoverforanyotherstaffmemberswhenrequired

MandarinSpeakingAssociateCustomerService-TheSkillsYou'llNeedtoSucceed:

• DegreeeducatedinFinance,Economicsorotherrelevantsubjects
• Experienceincustomerservice,salesormarketingwouldbeadvantageous
• Experienceinbankingwithexposuretoareasofretailbankingispreferred
• Knowledgeofbankingoperations
• Knowledgeoftheregulatoryandlegislativerequirementsandindustrypracticeforthefinancialcrimedisciplines,includingfraud,sanctionsandotherrelatedareas
• ExcellentEnglishandMandarincommunicationskills
• AdvancedExcelskills
• Teamplayerwhoisabletoworkindependently
• Goodproblemsolvingskills

Please follow us on Linkedin:https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.