Mandarin-Speaking Life Science Client Support Lead

taylorollinson Ltd; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Taylorollinson Ltd in London is seeking a Life Science Client Support Specialist (Mandarin-speaking) to join a global life sciences business. You will be the main contact for customers and distributors in China, handling enquiries, quotations, orders and delivery, and coordinating with internal teams to ensure a smooth customer journey.

The role requires fluent Mandarin and English, a life science degree or equivalent experience, and flexibility to work UK hours with occasional China-aligned

Qualifications

• Fluent Mandarin and English, both written and spoken.
• Degree qualified or higher in a life science discipline (or equivalent experience)
• Industry experience and a research background (R&D) in academia, pharma or biotech
• Hands-on familiarity with research tools and reagents
• Previous customer experience in sales support, business development support or a similar role
• Strong written and verbal communication skills
• Flexibility to occasionally work outside standard UK hours to take calls with customers in China

Responsibilities

• Dedicated point of contact for key accounts and distributors in China, building trust through proactive, tailored communication
• Manage customer support enquiries
• Prepare accurate quotations and tenders and follow up on these in a timely manner
• Process sales orders as appropriate
• Recording all activity on the CRM
• Coordinate logistics and deliveries, ensuring customer requirements and timelines are met; keeping customers informed of any issues
• Proactively monitor repeat issues; identifying where process improvements can be made
• Work closely with Sales, Operations, Finance and other teams to give customers a consistent, joined-up experience
• Coordinate with Quality/Regulatory depts to ensure internation documentation/certification is accurate and up to date with current legislation

Skills

Mandarin & English

Degree in life sciences

Life sciences industry experience

Research tools & reagents

Customer support experience

Excellent communication

Flexible schedule for China hours

Education

Bachelor's degree or higher in life sciences

Job description

Taylorollinson Ltd in London is seeking a Life Science Client Support Specialist (Mandarin-speaking) to join a global life sciences business. You will be the main contact for customers and distributors in China, handling enquiries, quotations, orders and delivery, and coordinating with internal teams to ensure a smooth customer journey.

The role requires fluent Mandarin and English, a life science degree or equivalent experience, and flexibility to work UK hours with occasional China-aligned