Field Service Engineer – Robotics & Life Sciences

Wallace Hind Selection LTD; Warrington; On-site; GBP 52,000 - 56,000; Full time

Benefits offered by this job

On-Call Allowance

Pension

Performance Bonus

Holidays

Income Protection

Health care

Life Assurance

Job summary

Wallace Hind Selection is seeking a skilled Field Service Engineer to cover the Manchester area, with travel as needed. You will train extensively from Day 1 on products, systems, and customers, working on-site to understand customer needs and deliver effective service.

You will become the trusted service SME, performing remote support and diagnostics, and coordinating with R&D, Customer Service and Sales to ensure high customer satisfaction.

Qualifications

• Requires technical degree or time-served experience in related engineering fields.
• Strong customer-facing pedigree and ability to communicate clearly with clients.
• Creative problem-solving mindset to support customers and internal teams.
• Experience with Microsoft 365/AD, SQL and related IT tools; training provided.

Responsibilities

• Become service SME for customers and perform remote diagnostics.
• Manage escalation flow to ensure timely resolution and follow-up.
• Ensure preventative maintenance procedures and schedules are correct.
• Identify and forecast spare parts requirements and document KPI data.

Skills

Field service

Customer facing

Problem solving

Remote support

On-site service

Education

Technical Degree

Tools

D365

SQL

Active Directory

Beckhoff TwinCAT

Elmo Studio

Barcode Reading

Job description

Wallace Hind Selection is seeking a skilled Field Service Engineer to cover the Manchester area, with travel as needed. You will train extensively from Day 1 on products, systems, and customers, working on-site to understand customer needs and deliver effective service.

You will become the trusted service SME, performing remote support and diagnostics, and coordinating with R&D, Customer Service and Sales to ensure high customer satisfaction.