Manager Systems Excellence & Operations Controls Europe

Johnson Controls; Birmingham; On-site; GBP 90,000 - 120,000; Full time

Job summary

Johnson Controls is seeking an experienced Senior leader to own and drive operational excellence for the EMEA Systems business (Controls Domain). You will define standards, develop roadmaps, and partner across regions to improve processes and performance.

The role emphasizes end-to-end operational delivery, KPI tracking, and risk management, with strong collaboration across departments to enable growth and profitability.

Qualifications

• Minimum of 10 years of leadership and operations management experience.
• Six Sigma or Lean certification.
• Engineering degree.
• Strong project management skills.
• Change management experience in a dynamic environment.
• Ability to work effectively in a matrix organization and influence others.
• Experience managing a wide variety of stakeholders.
• Excellent communication and interpersonal skills.
• Performance-driven with continuous improvement mindset.

Responsibilities

• Own and drive operational excellence for the EMEA Systems business (Controls Domain).
• Define, develop and deploy standards and capabilities to support growth and market needs.
• Drive end-to-end operations across regions with roadmaps, support, and process improvement initiatives.
• Track KPIs, manage risks and drive improvements to profitability and delivery.
• Lead installation excellence, risk escalation, and cross-functional collaboration.
• Foster a continuous improvement culture within operational delivery teams.
• Coordinate with other departments to deliver strategic initiatives and governance.

Skills

Leadership

Change management

Stakeholder management

Analytical thinking

Communication

Education

Engineering Degree

Tools

Six Sigma / Lean

Job description

What you will do

1. This role is to own & drive the operational excellence for EMEA Systems business (Controls Domain)

to define, develop & deploy the standards and capabilities to support and enable business vision,

growth strategy, and market needs

1. Work and partner with the Sub Region/Country Systems Leaders to drive operational excellence across

end-to-end operations in Systems business by developing roadmap, providing support and managing

process improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins

Expansion, Cash Improvement, Service Linkage, risk management and project management capability.

1. Act as business champion, subject matter expert, and escalation point to provide support to Systems

operations team to drive and maximize the adoption and effectiveness of standard processes and tools

with change management

How you will do it

1. Lead Systems Operations Excellence for the region to achieve operational and functional excellence

with enhanced Business Productivity and Customer Experience & Satisfaction through

standardization/simplification of tools, reports, processes, and operating procedures

1. Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations

in short, mid and long terms.

1. Develop, manage coordination and implementation of designated performance improvement

initiatives and process standardization programs, to drive profitability and operational excellence

within the System (Installation) function.

1. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across

the region and ensure appropriate improvement actions are in place.

1. Develop and drive a continuous improvement culture within operational delivery teams, focus on

installation to drive safety, quality, cost and delivery

1. Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all

internal stakeholders are suitably engaged, risks are identified and appropriate mitigation actions are

in place reduce/offset risk.

1. Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives
   1. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance
   2. Lead Lesson Learnt Process across EMEA Controls, ensure lessons learned reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are disseminated across the region; ensuring that best practice is exercised
   3. Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.
   4. Support and drive the development and usage of ‘self-serve data analytics’ and process automation
   5. Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.
   6. Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment
   7. Own Systems operational and financial metrics
   8. Drive improvement in backlog conversion into revenue through strong standard work rigour on project and backlog reviews with various countries/ops leaders.

What we look for

1. Minimum of 10 years’ experience in a leadership and Operations management role, ideally in Instrumentation
2. Six Sigma / Lean certified
3. Engineering Degree
4. Strong Project management skills
5. Change management experience in a dynamic environment
6. Able to work effectively in a matrix organization structure. Strong leadership and influencing skills.
7. Experience of managing/working with a wide variety of stakeholders
8. Excellent communication and interpersonal skills, both internally and dealing with stakeholders.
9. Performance driven with strong performance management to drive continuous improvement, taking

the initiative and resolving problems

1. An ability to influence and gain credibility quickly across a diverse business
2. Ability to work across and progress multiple projects/initiatives simultaneously
3. Good analytical, process driven and problem solving skills, using data to find issues and solutions
4. Efficiency in managing priorities and adapting quickly to change
5. Exceptional oral and written communication skills
6. Demonstrated Customer Service mindset 16. AI-enabled operational insight