Manager Systems Excellence & Operations Controls Europe

YDU JC Air Cond & Ref Inc.- Dubai; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Job summary

Johnson Controls seeks a senior leader to own and drive operational excellence for EMEA Systems (Controls). You will define standards, develop roadmaps and enable growth by delivering profitable, safe and reliable installations.

You will partner with regional leaders to manage strategic initiatives, KPIs, risk and change management in a matrix organization, ensuring best practice and stakeholder alignment across multiple countries.

Qualifications

• Minimum ten years in leadership and operations management, ideally in instrumentation.
• Six Sigma/Lean certification and engineering background are required.
• Strong project management, change management and stakeholder skills.
• Ability to influence across a matrix organization and manage multiple priorities.
• Excellent communication, analytical and problem-solving abilities.

Responsibilities

• Own Systems operational and financial metrics for the region.
• Drive standardization, process improvement and risk management initiatives.
• Lead end-to-end execution of installation and delivery operations across EMEA Systems.
• Track KPIs, identify risks, and implement corrective actions.
• Collaborate with cross-functional teams including service, commercial, finance and legal.
• Develop and sustain a continuous improvement culture and safe delivery practices.

Skills

Leadership

Six Sigma/Lean

Project management

Change management

Stakeholder management

Matrix organization

Communication skills

Influence & credibility

Analytical thinking

Problem solving

Prioritization & adaptability

Customer service mindset

Education

Engineering Degree

Job description

What you will do

• 1. This role is to own & drive the operational excellence for EMEA Systems business (Controls Domain) to define, develop & deploy the standards and capabilities to support and enable business vision, growth strategy, and market needs
• 2. Work and partner with the Sub Region/Country Systems Leaders to drive operational excellence across end-to-end operations in Systems business by developing roadmap, providing support and managing process improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins Expansion, Cash Improvement, Service Linkage, risk management and project management capability.
• 3. Act as business champion, subject matter expert, and escalation point to provide support to Systems operations team to drive and maximize the adoption and effectiveness of standard processes and tools with change management

How you will do it

• 1. Lead Systems Operations Excellence for the region to achieve operational and functional excellence with enhanced Business Productivity and Customer Experience & Satisfaction through standardization/simplification of tools, reports, processes, and operating procedures
• 2. Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations in short, mid and long terms.
• 3. Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) function.
• 4. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place.
• 5. Develop and drive a continuous improvement culture within operational delivery teams, focus on installation to drive safety, quality, cost and delivery
• 6. Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks are identified and appropriate mitigation actions are in place reduce/offset risk.
• 7. Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives
• 8. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance
• 9. Lead Lesson Learnt Process across EMEA Controls, ensure lessons learned reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are disseminated across the region; ensuring that best practice is exercised
• 10. Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.
• 11. Support and drive the development and usage of ‘self-serve data analytics’ and process automation
• 12. Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.
• 13. Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment
• 14. Own Systems operational and financial metrics
• 15. Drive improvement in backlog conversion into revenue through strong standard work rigour on project and backlog reviews with various countries/ops leaders.

What we look for

• 1. Minimum of 10 years’ experience in a leadership and Operations management role, ideally in Instrumentation
• 2. Six Sigma / Lean certified
• 3. Engineering Degree
• 4. Strong Project management skills
• 5. Change management experience in a dynamic environment
• 6. Able to work effectively in a matrix organization structure. Strong leadership and influencing skills.
• 7. Experience of managing/working with a wide variety of stakeholders
• 8. Excellent communication and interpersonal skills, both internally and dealing with stakeholders.
• 9. Performance driven with strong performance management to drive continuous improvement, taking the initiative and resolving problems
• 10. An ability to influence and gain credibility quickly across a diverse business
• 11. Ability to work across and progress multiple projects/initiatives simultaneously
• 12. Good analytical, process driven and problem solving skills, using data to find issues and solutions
• 13. Efficiency in managing priorities and adapting quickly to change
• 14. Exceptional oral and written communication skills
• 15. Demonstrated Customer Service mindset
• 16. AI-enabled operational insight Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.