Manager, Platforms Account Management

EngineersOfAI; Greater London; Hybrid; GBP 100,000 - 150,000; Full time

Job summary

Adyen in London is seeking an experienced leader to join our team as Manager Platforms Account Management UK. You will oversee a hybrid team of Team Leads and Senior Account Managers, translating market visions into milestones and driving mid-term portfolio growth.

You will mentor leaders, build trusted relationships with high-value enterprise contacts, and ensure the platforms and marketplaces receive necessary guidance and capabilities to scale.

Qualifications

• Proven track record leading second-level managers and senior ICs.
• Deep knowledge of SaaS platforms and marketplace ecosystems.
• Strong ability to define mid-term pipeline goals and negotiate complex deals.

Responsibilities

• Deliver 12–18 month commercial targets and revenue growth for the Platforms portfolio.
• Scale a hybrid team by upskilling Team Leads and mentoring Senior Account Managers.
• Build trust with enterprise contacts and act as senior advisor to c-suite executives.
• Lead initiatives to streamline platform workflows (onboarding, compliance/KYC, payout structures).
• Coach teams to align with Adyen Leadership expectations and cross-functional collaboration.

Skills

Leadership

People Management

SaaS / Platforms

Commercial Negotiations

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

We’re looking for an experienced and motivated leader to join our London office as the Manager Platforms Account Management UK. The UK is a cornerstone market for Adyen, with one of the most mature Platform and Marketplace portfolios within Adyen. In this role, you will serve as a vital leader responsible for driving the execution, operational health, and strategic direction of our UK Platforms Account Management team.

As a second-level manager, you will oversee a hybrid team consisting of both Team Leads (People Managers) and Senior Account Managers (Individual Contributors). You thrive on translating high-level market visions into concrete, actionable milestones, driving mid-term portfolio growth, and coaching people managers and senior AMs into true organizational leaders. Your mission is to ensure that the Platforms and Marketplaces receive the operational framework, consultative guidance, and financial product capabilities required to scale their ecosystems successfully to unlock their full potential on Adyen’s platform.

What You'll Do

• Deliver Commercial Goals: Deliver 12–18 month commercial targets and revenue growth for the Platforms portfolio. Establish goals, accurate forecasting, and commercial strategies that maximize user/sub-merchant adoption across our platform accounts.
• Scale a Hybrid Team: Upskill Team Leads into strategic people leaders, and simultaneously mentoring and coaching Senior Account Managers (ICs). Guide the team through complex account planning, contract renegotiations, and high-stakes executive engagements.
• Relationship Excellence: Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM. Serve as a senior trusted advisor to c-suite executives at major Platforms and Marketplace. Mentor teams to uncover commercial opportunities and guide high‑stakes renegotiations.
• Optimize Performance: Lead initiatives to streamline complex platform workflows (e.g., sub-merchant onboarding, compliance/KYC, and payout structures) to protect team bandwidth and drive "Account Management at scale".
• Embody Adyen Formula: Exemplify and coach teams on the Adyen Formula and Leadership Expectations. Act as a culture carrier to foster cross‑functional collaboration with Sales, Product, Tech, and Marketing.

Who You Are

• A Leader of Leaders and Senior ICs: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders. And in parallel effectively keeping senior individual contributors motivated and strategically aligned.
• A Platforms & SaaS Ecosystem Expert: Deep knowledge of the payments industry with a clear understanding of the operational challenges, API frameworks, onboarding nuances, and financial regulations impacting Platforms and Marketplaces.
• Commercially Sharp & Analytical: Possess a pristine track record of defining mid‑term pipeline goals, managing complex client negotiations, and connecting complex data points into a single cohesive strategy to help platforms unlock new monetization streams..
• An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade‑offs, confidently communicate vertical decisions, and make the correct mid‑term operational calls for portfolio health.