Manager Designate - Livingston

Chisholm Hunter; Livingston; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Generous employee discounts

JET qualification sponsorship

Career advancement from within

Job summary

Chisholm Hunter, a prestigious jeweler in Livingston, is seeking a sales manager to lead a team focused on delivering exceptional service. You will demonstrate strong people management skills while driving sales and developing your team. The position offers competitive remuneration, including a negotiable salary and industry-leading bonuses.

As part of a family-run business, you will thrive in a culture of excellence, with opportunities for professional growth and employee discounts. Join us in shaping a luxury customer experience!

Qualifications

• Strong people and operational management skills.
• Ability to sell effectively and support your team.
• Experience in customer service and sales excellence.

Responsibilities

• Ensure exceptional service to clients.
• Manage the sales floor and maintain processes.
• Coach and develop team to exceed sales targets.
• Build long-lasting client relationships.

Skills

People management

Sales expertise

Operational management

Customer service

Job description

Company Description

Salary: £30,000 (flexible with industry experience). Location: Livingston EH54. Voted one of Sunday Times Best Places to Work 2025! Chisholm Hunter is one of the UK's multiple award‑winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family‑run business, passionate about our exquisite products and experts at delivering a high‑end, luxury customer experience which is "A Cut Above". At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Position

Your role

We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.

• People Management – holding regular 1:1s, coaching and developing, creating a winning environment and celebrating success.
• Sales Floor Management – ensuring all of our processes are followed and the client needs are being exceeded.
• Sales Excellence – support your team to meet and exceed sales targets while role‑modeling strong personal sales, through a consultative selling approach. Coaching your team and utilizing your expertise to support the upsell and cross‑sell of relevant complementary products, enhancing the overall shopping experience for our clients.
• Building Long Lasting Client Relationships – taking client care to the next level, going the extra mile.

We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like‑minded, competitive, driven, commercial and people‑focused leaders to share our journey.

Requirements

You bring your strong people and operational management skills with you. In your first three months, we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We then will transition you into the management responsibilities.

In return, you will get fantastic guidance and support from our central team across Finance, HR, Marketing, IT and our Workshop as well as some of the best experience in the industry in our Retail Support Team.

Other information

• Be part of a renowned, family‑owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced.
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification – and reward them when they pass!
• Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non‑managerial roles.
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• Enjoy a competitive salary (negotiable based on experience) and industry‑leading bonus package.

If this sounds like the ideal role for you, apply now!