Assistant Manager Manchester

Hollybank Trustees Ltd; Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Employee discounts on watches and jewl

Industry leading bonus package

Job summary

Chisholm Hunter, a renowned jeweller with a long heritage, seeks an experienced retail manager in Manchester to lead sales and people development. You will drive client service standards and coach a high-performing team across luxury jewellery.

The role offers a competitive salary, with a generous bonus package and employee discounts on watches and jewellery for colleagues and families.

Qualifications

• Previous retail sales/management experience, preferably in luxury goods or jewellery.
• Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
• Excellent interpersonal skills with the ability to engage and connect with clients.
• Strong sales acumen and a track record of meeting or exceeding targets.
• Flexibility with regards to working hours.

Responsibilities

• People management with regular 121s, coaching and developing the team.
• Sales floor management to ensure processes followed and client needs exceeded.
• Sales excellence: support team to meet/exceed targets via consultative selling and upsell.

Skills

People management

Sales floor management

Sales excellence

Coaching

Upselling

Job description

Starting Salary: £28,000 + (depending on experience)

Location: Manchester

Voted one of Sunday times best places to work 2025 and 2026!

Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Position

What's in it for you:

We offer the opportunity to:

• Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification – and reward them when they pass!
• Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package

Your role:

We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.

1. People Management – holding regular 121s, coaching and developing and creating a winning environment and celebrating success

2. Sales Floor Management – ensuring all of our processes are followed and the client needs are being exceeded

3. Sales Excellence – support your team to meet and exceed sales targets while role modelling strong personal sales, through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.

Requirements

Qualifications & Experience:

• Previous retail sales/management experience, preferably in luxury goods or jewellery.
• Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
• Excellent interpersonal skills with the ability to engage and connect with clients.
• Strong sales acumen and a track record of meeting or exceeding targets.
• Flexibility with regards to working hours