Store Manager - Kingston

Chisholm Hunter; Kingston upon Thames; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary with bonus

Career progression within growing luxe

Internal promotions

Work with luxury brands

Staff discount

Private healthcare

JET qualifications funded

Job summary

Chisholm Hunter in Kingston upon Thames seeks a Store Manager to lead a luxury retail team and deliver unforgettable client experiences. You will coach staff, drive sales, and uphold the brand's high standards across every client interaction.

The role offers development opportunities within a respected family-owned jeweller, with a strong focus on promoting talent and delivering exceptional customer service.

Qualifications

• Previous retail sales/management experience, preferably in luxury goods or jewellery.
• JET qualification would be advantageous
• Excellent interpersonal skills with the ability to engage clients.

Responsibilities

• Lead store team and sales floor to ensure client needs are exceeded.
• Drive targets with consultative selling and upsell opportunities.
• Build long-lasting client relationships and deliver exceptional service.

Skills

People management

Luxury retail

Client relationships

Sales leadership

Coaching

Job description

Lead With Passion. Inspire Excellence. Shape Unforgettable Luxury Experiences.

Ready to take the next step in your luxury retail career?

At Chisholm Hunter, we're looking for an exceptional Store Manager to lead our Kingston team. This is your opportunity to join one of the UK's most respected family-owned luxury jewellers-recognised as one of the Sunday Times Best Places to Work 2025 & 2026.

Since 1857, we've built our reputation on craftsmanship, exceptional client service, and developing talented people. Today, we're continuing our exciting growth journey, and we're looking for an inspiring leader who shares our passion for excellence.

As Store Manager, you'll do more than drive sales-you'll create an environment where your team thrives, clients receive an unforgettable luxury experience, and every interaction reflects the high standards that define the Chisholm Hunter brand. You'll lead from the front, coach and develop your team, build lasting client relationships, and play a key role in the success of one of our flagship stores.

Whether you're an experienced luxury retail manager or a high-performing leader ready for your next challenge, this is your chance to build a rewarding career with a business that genuinely invests in its people. With outstanding development opportunities, industry-leading rewards, and a culture built on our HEART values-Honesty, Excellence, Accountability, Respect and Teamwork-there's never been a better time to join Chisholm Hunter.

Who Succeeds Here

You will thrive in this role if you:

• Enjoy working in a fast-paced luxury environment
• Take pride in presentation and professionalism
• Are naturally warm, confident, and relationship-driven
• Are motivated by standards, results, and personal development
• Have a passion for luxury watches, jewellery, and client experience

Why Join Chisholm Hunter?

• Competitive salary with industry-leading bonus potential
• Exceptional career progression opportunities within a growing luxury business
• Over 80% of our management team were promoted internally
• Opportunity to work with world-renowned luxury brands
• Generous colleague discounts across Chisholm Hunter and Barclays Diamonds
• Private Healthcare for Managers and Health Cash Plan
• Professional development support including funded JET qualifications
• Be part of a respected family-owned business with ambitious growth plans

Your Responsibilities

We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.

1 People Management - holding regular 121s, coaching and developing and creating a winning environment and celebrating success

• Sales Floor Management - ensuring all of our processes are followed and the client needs are being exceeded
• Sales Excellence - support your team to meet and exceed sales targets while role modelling strong personal sales, through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.
• Building Long Lasting Client Relationships - taking client care to the next level, going the extra mile

We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like-minded, competitive, driven, commercial and people focused leaders to share our journey.

During your initial induction you will be mentored by an experienced Chisholm Hunter Manager and have the support of trained colleagues and we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We will gradually transition you into the accountability for management responsibilities.

Qualifications & Experience

• Previous retail sales/management experience, preferably in luxury goods or jewellery.
• Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
• Excellent interpersonal skills with the ability to engage and connect with clients.
• Strong sales acumen and a track record of meeting or exceeding targets.
• Flexibility with regards to working hours