Manager Designate- Edinburgh

Hollybank Trustees Ltd; City of Edinburgh; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

JET qualification sponsorship

Employee discounts

Competitive bonus package

Career progression

Job summary

Chisholm Hunter in Edinburgh seeks an enthusiastic retail leader to drive service excellence and sales performance across the store. You will manage people, oversee the sales floor, and coach teams to exceed targets.

In your first 3 months you will demonstrate the Chisholm Hunter way of selling, before transitioning to broader management responsibilities. The role offers a strong bonus package and generous staff discounts to teammates.

Qualifications

• Leaders with strong people development and coaching skills.
• Experience delivering exceptional customer service in luxury retail.
• Proven ability to drive sales performance through coaching and process discipline.

Responsibilities

• People Management – hold regular 1:1s, coach and develop the team.
• Sales Floor Management – ensure processes are followed and client needs are exceeded.
• Sales Excellence – coach the team to meet/exceed targets with a consultative approach.
• Building Long Lasting Client Relationships – elevate client care and loyalty.

Skills

People management

Coaching

Sales leadership

Customer service

Retail operations

Job description

Salary: £30,000 (flexible with industry experience)

Location: Edinburgh

Voted one of Sunday times best places to work 2025 and 2026!

Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Position

Your role:

We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.

1. People Management – holding regular 121s, coaching and developing and creating a winning environment and celebrating success

2. Sales Floor Management – ensuring all of our processes are followed and the client needs are being exceeded

3. Sales Excellence – support your team to meet and exceed sales targets while role modelling strong personal sales, through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.

Building Long Lasting Client Relationships – taking client care to the next level, going the extra mile

We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like-minded, competitive, driven, commercial and people focused leaders to share our journey.

We offer the opportunity to:

• Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification – and reward them when they pass!
• Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package

Requirements

We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like-minded, competitive, driven, commercial and people focused leaders to share our journey.

You bring your strong people and operational management skills with you. In your first 3 months, we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We then will transition you into the management responsibilities.

In return, you will get fantastic guidance and support from our central team across Finance, HR, Marketing, IT and our Workshop as well as some of the best experience in the industry in our Retail Support Team.