Store Manager - Glasgow Argyle Arcade

Chisholm Hunter; Glasgow; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

JET qualification sponsorship

Employee discounts on jewellery and時計

Career progression opportunities

Competitive salary + bonus package

Job summary

Chisholm Hunter, located in Glasgow Argyll Arcade, is seeking a full-time Store Manager to lead the team in delivering a luxury client experience. The role requires overseeing sales floor operations, coaching staff, and driving sales targets to maintain our premium reputation.

The position offers a negotiable salary up to £32,000 depending on experience, with a 37.5 hour work week. We sponsor staff for industry qualifications and provide extensive support from central teams across finance, HR,

Qualifications

• Experience leading a sales team in luxury retail or high-end environments.
• Strong people leadership and coaching capabilities.
• Proven track record of achieving/exceeding sales targets in a target-driven setting.

Responsibilities

• People Management - conduct regular 121s, coaching and development.
• Sales Floor Management - ensure processes are followed and client needs exceed expectations.
• Sales Excellence - coach team to upsell/cross-sell and model consultative selling.
• Build Long Lasting Client Relationships - go the extra mile for clients.

Skills

People management

Sales floor leadership

Sales excellence

Client relationships

Job description

Location: Glasgow Argyll Arcade

Full time: 37.5 hours per week

Salary: up to £32,000 (negotiable depending on experience)

Voted one of Sunday Times Best Places to Work for 2025 and 2026!

Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.

At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Your role

We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.

• People Management - holding regular 121s, coaching and developing and creating a winning environment and celebrating success
• Sales Floor Management - ensuring all of our processes are followed and the client needs are being exceeded
• Sales Excellence - support your team to meet and exceed sales targets while role modelling strong personal sales, through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.
• Building Long Lasting Client Relationships - taking client care to the next level, going the extra mile.

Requirements

We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like-minded, competitive, driven, commercial and people focused leaders to share our journey.

The ideal candidate will have experience in a luxury retail store, leading a sales force in a target driven environment.

In return, you will get fantastic guidance and support from our central team across Finance, HR, Marketing, IT and our Workshop as well as some of the best experience in the industry in our Retail Support Team.

Other Information

We offer the opportunity to:

• Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification - and reward them when they pass!
• Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package