Manager - Copy Exactly! & Customer Change Notification

KLA-Belgium; Newport; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Cash health plan

Job summary

KLA Corporation’s SPTS division seeks a Senior Manager responsible for Copy Exactly (CE) and Customer Change Notification (CCN) governance at our Newport facility. You will manage governance, compliance, and traceability for changes across components, processes, and documentation, ensuring audit-ready, compliant implementations.

Lead cross-functional teams to maintain BOM accuracy, control changes, and supplier qualifications, while training staff to uphold a high standard of quality and

Qualifications

• Experience leading change-control programs in regulated/high-reliability environments.
• Strong knowledge of QMS, audits, CAPA and document control.

Responsibilities

• Own CE (Copy Exactly) governance and establish control of components, processes and documentation.
• Lead end-to-end CCN (Customer Change Notification) process with timely customer comms.
• Ensure BOM accuracy and reflect approved changes in configurations.
• Govern supplier/material changes and cross-functional qualification.
• Develop training matrices and evidence for audit readiness.
• Drive continuous improvement of change controls, approvals and lead times.

Skills

Change control

Configuration management

BOM governance

QMS audits

Supplier change management

Tools

ECCOS

Job description

Manager - Copy Exactly! & Customer Change NotificationSkip to main content#Manager - Copy Exactly! & Customer Change Notification page is loaded## Manager - Copy Exactly! & Customer Change NotificationApplylocations: Newport, United Kingdomtime type: Full timeposted on: Posted 9 Days Agojob requisition id: 2638015**Company Overview**The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.**Job Description/Preferred Qualifications**This role will be based in Celtic Lakes. Our new 237,000-square-foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology.**Role Purpose**A highly transparent management role accountable for the governance, execution, and continuous improvement of **Copy Exactly (CE!)** and **Customer Change Notification (CCN)** processes. The role ensures that product, process, documentation, and supply chain changes are implemented **compliantly, consistently, and traceably**, protecting customer commitments, quality performance, and regulatory readiness.The role sits at the center of organisational growth, ensuring manufacturing builds strictly to released BOMs, approved engineering changes, and customer requirements. This includes training internal teams and suppliers to maintain an **audit‐ready, compliance‐first culture**.**Core Responsibilities****1. CE! (Copy Exactly) Program Ownership*** Act as site/program owner for **CE governance**, defining and controlling critical components (process parameters, tools, equipment, materials, software, routings, work instructions).* Maintain CE standards, checklists, and compliance frameworks, including exception handling and re‐certification.* Lead CE assessments and lead non‐compliances through detailed risk assessment, approval, and corrective action.* Ensure customer communication of component or process changes via KLA workflows and customer systems (e.g. ECCOS).**2. CCN (Customer Change Notification) Governance*** Lead the end‐to‐end **CCN process**: intake, impact assessment, approvals, customer notification, implementation, and closure.* Ensure timely, accurate notifications for changes impacting form, fit, function, process, test, suppliers, materials, documentation, packaging, labelling, or performance.* Chair **monthly CCN governance reviews**, collecting findings and driving efficiency.**3. BOM & Configuration Compliance*** Ensure **BOMs** and system configurations accurately reflect all approved component and engineering changes prior to build and shipment.**4. Supply Chain Change & Compliance Management*** Govern supplier and material changes (AVL, PCNs, alternates, material certifications).* Coordinate cross‐functional review and qualification of supplier changes before implementation.* Drive supplier CE/change‐control readiness, traceability, and documentation compliance.**5. Training & Competency Ownership*** Define and deploy role‐based training for CE, CCN, and change‐control processes across the organisation and supply chain.* Ensure training is supervised, effective, and supported by audit‐ready evidence.**6. Quality & Regulatory Readiness*** Ensure CE/CCN processes align with QMS and support customer and external audits.* Lead or support investigations and CAPAs related to change control, BOM accuracy, or training gaps.* Maintain an **“audit‐always‐ready”** posture through strict documentation and traceability.**7. Metrics, Governance & Continuous Improvement*** Establish dashboards and operating rhythms for compliance performance.* Use data to reduce escapes, rework, and cycle time.* Lead continuous‐improvement initiatives to improve change efficiency, approval lead time, and right‐first‐time adoption.**Decision Rights*** Approve/reject CE changes and deviations.* Block implementation of non‐approved or non‐trained changes (stop‐the‐line authority).* Define CCN governance rules and implement cross‐functional adherence.**Key Results*** CE compliance plans, critical component lists, and audit results* Full CCN log with customer communication traceability* Change‐control and BOM compliance dashboards* Training matrices and proficiency records* Supplier change qualification documentation**KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:*** Strong experience in change control, configuration management, and BOM governance* Knowledge of QMS, audits, CAPA, and document control* Manufacturing and supply‐chain change experience in regulated or high‐reliability environments* Strong collaborator influence, structured communication, and compliance‐first approach* Lean / Six Sigma exposure desirable**What we will offer you?****KLA’s benefits package includes:**Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, generous shift allowance and overtime premiums.**Minimum Qualifications***We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.**KLA is proud to be an equal opportunity employer*Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.