Manager, Client Operations

myGwork - LGBTQ+ Business Community; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the LGBTQ+ business community is seeking a Client Operations Manager to streamline workflows and manage key projects for a prominent client, PepsiCo. The role involves extensive collaboration within teams and requires strong project management and analytical skills to ensure operational excellence. With a supportive and diverse work environment, it offers flexibility through hybrid working arrangements.

Benefits

Hybrid working model

Flexible working hours

Supportive work environment

Qualifications

• Experience in operational/account management roles, particularly handling clients.
• Comfort with project management systems for effective workflow.
• Strong presentation skills with ability to analyze data.

Responsibilities

• Govern overall operations and provide local market support.
• Manage media data governance and commercial aspects.
• Facilitate operational collaboration with internal and client teams.

Skills

Project Management

Analytical Skills

Client Management

Media Understanding

Tools

Smartsheet

Microsoft Office Suite

Job description

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Join to apply for the Manager, Client Operations role at myGwork - LGBTQ+ Business Community

This job is with Omnicom Media Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About The Role

The Operations Manager at OMD EMEA is a pivotal significant role collaborating with our client PepsiCo, which involves operational management and media data ecosystem management. Our aim will be to streamline our operating workflow, connecting between internal stakeholders and key client contacts to enable a smooth and efficient operation of the account, as well as enabling strong and effective collaboration with our European OMD PEP local teams. This role offers a rare opportunity to lead, co-create, and deliver operational excellence across a broad spectrum of disciplines and business units.

Specific Areas Of Responsibility

• Overall Governance and local markets operational support
• Commercial management
• Media Data Governance
• Drive Network capability
• Operational support to EMEA HQ
  
  

About You

• Comfortable with general project management and delivering hands on as required
• Experience working within project management systems, e.g., Smartsheet/Hive a significant advantage
• High degree of competence on core Microsoft suite
• Ability to take unstructured work and build out a defined, documented, and replicable process, both solo and alongside a wider team depending on the nature of the task
• Good understanding of the core functioning of media (Offline/Online)
• High degree of numeracy, particularly relating to budget setting and commercial alignment, along with an ability to be analytical with data in this context
• Previous experience and success track record in operational and/ or account management role, as well as demonstrated competence handling clients in the day-to-day flow of work, and ability to contribute to productive meetings with senior stakeholders
• Comfortable presenting ideas and delivering recommendations based on conclusive analysis to clients or internal teams
  
  

About The Agency

At OMD EMEA, we strive to deliver on our promise of ‘better decisions, faster‘ for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world’s largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.

Learn Fast, Act Fast. To help navigate the road to a ‘new normal’, learning from, and acting upon data signals at scale and speed is crucial. Visit Why OMD? to learn more about our unique Act Fast Framework.

Our working pattern for colleagues is to be present in the office three days a week at our offices in London with the other days available to work remotely. Let us know if you have any questions about our working pattern as part of your application and interview process.

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at [e-mail] to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Advertising Services

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