Manager

Boots.com; Nottingham; In loco; GBP 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension membership

Partial paid maternity leave

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Descrizione del lavoro

Boots Online Doctor seeks a Quality Lead to drive the quality strategy, act as our main point of contact with the CQC, and ensure we are inspection-ready every day. Reporting to our Medical Director for Ops and Quality, you’ll collaborate with complaints, incident and compliance teams to enhance clinical quality across the service.

You’ll build governance systems, analyse data, arrange mock inspections, and coordinate with the Boots SI team and wider governance.

Competenze

• Full GMC registration and licence to practise required.
• Substantial experience working as a GP in the UK.
• Experience in clinical governance including complaints, incidents and audit.
• Strong understanding of CQC standards and inspection processes.

Mansioni

• Act as Boots Online Doctor's main liaison with the CQC.
• Maintain CQC readiness and inspection preparedness.
• Arrange mock CQC inspections and lead responses to feedback.
• Build systems and processes to drive clinical quality.
• Analyse governance data to identify themes and inform strategy.
• Drive quality strategy and continuous improvement.
• Collaborate with complaints, incident and compliance teams to improve services.
• Coordinate with Boots SI team and governance functions.
• Prepare reports and track actions across governance cycles.
• Liaise with external clinicians and regulators as needed.

Conoscenze

Analytical skills

Regulatory liaison

Governance experience

GP experience

Quality improvement

Formazione

Full GMC registration with licence to practise

Descrizione del lavoro

Quality Lead Are you a doctor who is passionate about patient safety and making care better every day? We're looking for a Quality Lead to drive the quality strategy at Boots Online Doctor, be our main point of contact with the CQC, and make sure we are inspection-ready every day. Reporting to our Medical Director for Ops and Quality, you'll work alongside our complaints, incident and compliance colleagues to drive quality improvement across the service. You'll build the systems and processes that drive clinical quality, use governance data to shape our quality strategy, arrange mock CQC inspections, and be our link with the Boots SI team and wider Boots governance. If you care about quality and love making things better, we'd love to hear from you!

Key Responsibilities:

• Act as Boots Online Doctor's main point of liaison with the CQC
• Maintain CQC readiness, so we are inspection-ready every day
• Arrange mock CQC inspections, and lead our response to the feedback, making sure actions are completed
• Take accountability for building the systems and processes that drive the clinical quality of our service
• Analyse governance data, including complaints, incidents, audit and clinical outcomes, to identify themes and inform our quality strategy
• Drive our quality strategy and a culture of continuous quality improvement across the clinical service
• Work alongside our complaints management, incident management and compliance colleagues to drive quality improvement across the service
• Liaise with the Boots SI team, and act as our point of contact for governance with the wider Boots organisation
• Contribute to our governance cycles, including preparing reports, sharing learning and following up actions
• Liaise with external GPs and consultants where necessary, and support our response to coroner investigations and other external enquiries
• Track quality measures, such as complaints per 1,000 orders and preventable incidents, and lead plans to improve them
• Review and keep abreast of the work of our Training Lead, making sure training reflects what we learn from quality data
• Maintain your own skills and CPD

What you'll need to have:

• Full GMC registration with a licence to practise, and inclusion on the GP Register
• Substantial experience working as a GP in the UK
• Experience in clinical governance, including complaints, incidents and clinical audit
• A strong understanding of CQC standards and inspection, duty of candour and patient safety frameworks
• Confidence liaising with regulators, external clinicians and senior stakeholders
• Strong analytical skills, with experience of using governance data to spot themes, inform strategy and measure improvement
• Experience of designing or improving clinical quality systems and processes
• A can-do attitude and a commitment to always improving our services

It would be great if you also have:

• Experience of leading or supporting a CQC inspection or mock inspection
• Experience leading a quality, governance or patient safety function
• Experience of supporting coroner investigations or inquests
• Training in quality improvement or incident investigation methods (for example PSIRF or root cause analysis)

Rewards designed for you:

• Pension membership
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday.

A bit about us:

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.